Service-max vs Verizonconnect

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Verizonconnect vs Service-max

Service-max vs Verizonconnect Comparison

Verizonconnect vs Service-max Comparison

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3.8/5

Visit Website Service-max

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Verizonconnect

3.3/5

Visit Website Verizonconnect

About Software

Service-max

ServiceMax is a high-end field service management software designed for complex business operations. Its specialty is that its advanced scheduling system and resource optimization tools make the work of technicians easier and better. The specialty of ServiceMax is predictive maintenance, which has proved to be very helpful in reducing service interruptions and increasing uptime. The features of ServiceMax mobile applications are very easy to operate. This software mainly provides its services in areas like m... Read more

Verizonconnect

Verizonconnect is a very comprehensive field service management software, this software has been specially developed to make field operations effective. Every feature has been designed in such a way without any error that any field businessman can use it properly for his field work and manage all his work digitally. Because this software has been created to complete important tasks like tracking, scheduling and reporting in a systematic manner. The most special feature of this software is real time tracking,... Read more

Rating Comparisons

Overall

3.8/5

3.3/5

Features

3.9/5

Customer Support

4.1/5

2.7/5

Pricing Score

3.8/5

2.8/5

Mobile App

3.5/5

Ease of Use

4/5

3.4/5

Popularity

3.7/5

3.8/5

Pros and Cons

Capterra

4.2/5

3.2/5

Pros

So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Capterra

Pros

Extremely easy to use, Granular functionality for alerts, personalizable dashboards, Great monitoring features.
Capterra

Cons

ServiceMax configuration needs some type of versioning or configuration tracking.
Capterra

Cons

The day to day tasks and the bulk tasks need an upgrade. Things that other platforms do VZW needs to do
Capterra

GetApp

4.2/5

3.2/5

Pros

Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
GetApp

Pros

Great software that can generate savings and improve productivity. Weigh the costs and benefits and decide if your company can make the move to Verizon Connect, you will benefit greatly.
GetApp

Cons

The only real negative point to Servicemax is the resource hunger.
GetApp

Cons

Can’t cancel the contract even though you provide the written 60 days notice. Fraudulent billing, obnoxious customer service.
GetApp

Software Advice

4.2/5

3.2/5

Pros

So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Software Advice

Pros

Instead of needing 2 to 3 different software programs, Verizon WORK alone produces these reports.
Software Advice

Cons

We had multiple issues with the dispatch console which have led to periods of downtime
Software Advice

Cons

Product enhancement of certain issues. Example, more than one email address, speed of program when changing on the dashboard.
Software Advice

3.7/5

3.8/5

Pros

It is easy to use and can be downloaded on a tablet, phone or laptop. It is also easy to integrate into other 3rd party applications.
G2

Pros

Nothing, they suck at everything. They can't help you with anything.
G2

Cons

If you have poor network service, you will experience sync issues
G2

Cons

Everything sucks, customer service sucks, they can't help you at all. Worst company ever, customer service sucks and they charge you for additional devices. When you find out and try getting your money back they can’t help you at all and go around saying they will escalate the case. I was charged for 2 additional devices for an entire year. Try getting my money back, they never call me back.
G2