Service-max vs Synchroteam

Home >

Synchroteam vs Service-max

Service-max vs Synchroteam Comparison

Synchroteam vs Service-max Comparison

Change

3.8/5

Visit Website Service-max

Change

Synchroteam

3.45/5

Visit Website Synchroteam

About Software

Service-max

ServiceMax is a high-end field service management software designed for complex business operations. Its specialty is that its advanced scheduling system and resource optimization tools make the work of technicians easier and better. The specialty of ServiceMax is predictive maintenance, which has proved to be very helpful in reducing service interruptions and increasing uptime. The features of ServiceMax mobile applications are very easy to operate. This software mainly provides its services in areas like m... Read more

Synchroteam

Synchroteam field service management software is a progressive and customizable solution for businesses that helps field businesses easily manage, track and automate their job operations. The software is specifically designed for businesses that want to scale their field services to make them more efficient, organized and customer-centric. The real-time location tracking feature of Synchroteam software allows managers to view the live location of field employees. This ensures that the job is done at the righ... Read more

Rating Comparisons

Overall

3.8/5

3.45/5

Features

3.9/5

4.2/5

Customer Support

4.1/5

4.2/5

Pricing Score

3.8/5

4.3/5

Mobile App

3.5/5

Ease of Use

4/5

4.3/5

Popularity

3.7/5

Pros and Cons

Capterra

4.2/5

4.4/5

Pros

So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Capterra

Pros

It was fantastic and I was ready to go after an hour from scheduling engineers to billing. The solution is super easy and they have responded very quickly to every question I have asked yet.
Capterra

Cons

ServiceMax configuration needs some type of versioning or configuration tracking.
Capterra

Cons

The bad part is you have to try the software to see how it works so you tie up hundreds of hours of inputting your data.
Capterra

GetApp

4.2/5

4.4/5

Pros

Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
GetApp

Pros

This is a great tool if you have employees who are out and about. Very easy to use and a great way to bring efficiency to your team that is in the field.
GetApp

Cons

The only real negative point to Servicemax is the resource hunger.
GetApp

Cons

This error will cost me hundreds of hours and thousands of dollars to move my data.
GetApp

Software Advice

4.2/5

4.4/5

Pros

So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Software Advice

Pros

Job reports are great to be able to go back on jobs and find out what was done and go over site pictures.
Software Advice

Cons

We had multiple issues with the dispatch console which have led to periods of downtime
Software Advice

Cons

Technicians are so limited in their permissions which is not ideal for empowered employees or small shops.
Software Advice

3.7/5

4.4/5

Pros

It is easy to use and can be downloaded on a tablet, phone or laptop. It is also easy to integrate into other 3rd party applications.
G2

Pros

Great for Automated Scheduling, Automatic Reminders, Calendar Management, Digital Signage, Document Management, Employee Databases, Employee Scheduling, Group Scheduling, Import/Export Data, Multi-Language, Reporting, Resource Management, and Task Management
G2

Cons

If you have poor network service, you will experience sync issues
G2

Cons

Need Mac however outsider Calendar Syncing, Accounting Integration, Client Website Integration, Email Integration, and Mobile Access are justified, despite all the trouble
G2