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Service-max vs Successware

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Successware vs Service-max

Service-max vs Successware Comparison

Successware vs Service-max Comparison

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About Software

Service-max
Servicemax is one of the best field service management software. it has over 50 technicians who provide flawless field service, and they optimise every aspect of their end-to-end field service operations, including: workforce optimisation, advanced scheduling & dispatch, parts logistics, inventory & depot repair, installed base, entitlements & real-time communication. The goal of Servicemax is to provide customers with asset-centric field service management software that enables them to keep the world go... Read more
Successware
All-in-one software to manage dispatching, customer information, service agreements, accounting, sales leads, and more. Our industry-driving portable field service solutions, Successware Versatile, permits specialists to completely run their positions from the field including time stamping, invoicing and payment processing which are all synchronised into Successware continuously. Full functional and accounting reports will permit you to break down and manage your business permitting you to accomplish higher ... Read more

Rating Comparisons

Overall
star-iconstar-iconstar-iconhalf-star-iconblank-star-icon 3.8/5
star-iconstar-iconstar-iconhalf-star-iconblank-star-icon 3.4/5
Features
star-iconstar-iconstar-iconhalf-star-iconblank-star-icon 3.9/5
star-iconstar-iconhalf-star-iconblank-star-iconblank-star-icon 2.6/5
Customer Support
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.1/5
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.3/5
Pricing Score
star-iconstar-iconstar-iconhalf-star-iconblank-star-icon 3.8/5
star-iconstar-iconstar-iconstar-iconblank-star-icon 4.0/5
Mobile App
star-iconstar-iconstar-iconhalf-star-iconblank-star-icon 3.5/5
star-iconstar-iconhalf-star-iconblank-star-iconblank-star-icon 2.6/5
Ease of Use
star-iconstar-iconstar-iconstar-iconblank-star-icon 4/5
star-iconstar-iconstar-iconhalf-star-iconblank-star-icon 3.6/5
Popularity
star-iconstar-iconstar-iconhalf-star-iconblank-star-icon 3.7/5
star-iconstar-iconstar-iconhalf-star-iconblank-star-icon 3.8/5

Pros and Cons

Capttera img
Capterra
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.2/5
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.1/5
Pros

So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.

Capterra
Pros

I really like to have all aspects of the job coordinated within SW21. From the scheduling, to the billing, to the vendor invoices, it all ties together centered around the job. I think the accounting program within SW21 is very efficient.

Capterra
Cons

ServiceMax configuration needs some type of versioning or configuration tracking.

Capterra
Cons

There are a few small things I would like to see tweeked but not enough to have called about it. For the most part, I am very happy with the program.

Capterra
get-app img
GetApp
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.2/5
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.1/5
Pros

Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.

GetApp
Pros

Love the ability for the employees in the field and in the office to share and enter data.

GetApp
Cons

The only real negative point to Servicemax is the resource hunger.

GetApp
Cons

There are some limitations within the boundaries of the developers who created the software. Such as we've had problems adding simple HTML img tags to the automated Successware21 customer emails.

GetApp
Software-advice img
Software Advice
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.2/5
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.1/5
Pros

So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.

Software Advice
Pros

I have been using this software for my company's service-based business, and I can confidently say that it helps lots to manage my operations. The software allows me to effortlessly create and manage appointments, assign jobs to technicians, and track their progress in real-time.

Software Advice
Cons

We had multiple issues with the dispatch console which have led to periods of downtime

Software Advice
Cons

I face some minor issues on Purchase Order and Exports Reports but it was quickly solved by the support team.

Software Advice
G2 img
G2
star-iconstar-iconstar-iconhalf-star-iconblank-star-icon 3.7/5
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.1/5
Pros

It is easy to use and can be downloaded on a tablet, phone or laptop. It is also easy to integrate into other 3rd party applications.

G2
Pros

Puts all aspects of our business in one place. Allows us to be mobile but connected via the software and successware mobile.

G2
Cons

If you have poor network service, you will experience sync issues

G2
Cons

My accountant is not familiar with the program and that limits what she can do and help with in the accounting side.

G2

Service-max vs. Successware Features

Billing & Invoicing
Multi Location Inventory
Job Dispatching
Time Tracking
Custom Template (Email and job card)
Job Scheduling
Geofencing
Appointment management
Purchase order supplier management
Customer web portal

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