So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Capterra
I really like to have all aspects of the job coordinated within SW21. From the scheduling, to the billing, to the vendor invoices, it all ties together centered around the job. I think the accounting program within SW21 is very efficient.
Capterra
ServiceMax configuration needs some type of versioning or configuration tracking.
Capterra
There are a few small things I would like to see tweeked but not enough to have called about it. For the most part, I am very happy with the program.
Capterra
Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
GetApp
Love the ability for the employees in the field and in the office to share and enter data.
GetApp
The only real negative point to Servicemax is the resource hunger.
GetApp
There are some limitations within the boundaries of the developers who created the software. Such as we've had problems adding simple HTML img tags to the automated Successware21 customer emails.
GetApp
So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Software Advice
I have been using this software for my company's service-based business, and I can confidently say that it helps lots to manage my operations. The software allows me to effortlessly create and manage appointments, assign jobs to technicians, and track their progress in real-time.
Software Advice
We had multiple issues with the dispatch console which have led to periods of downtime
Software Advice
I face some minor issues on Purchase Order and Exports Reports but it was quickly solved by the support team.
Software Advice
It is easy to use and can be downloaded on a tablet, phone or laptop. It is also easy to integrate into other 3rd party applications.
G2
Puts all aspects of our business in one place. Allows us to be mobile but connected via the software and successware mobile.
G2
If you have poor network service, you will experience sync issues
G2
My accountant is not familiar with the program and that limits what she can do and help with in the accounting side.
G2
