Service-max vs Smart Service

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Smart Service vs Service-max

Service-max vs Smart Service Comparison

Smart Service vs Service-max Comparison

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3.8/5

Visit Website Service-max

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Smart Service

3.2/5

Visit Website Smart Service

About Software

Service-max

ServiceMax is a high-end field service management software designed for complex business operations. Its specialty is that its advanced scheduling system and resource optimization tools make the work of technicians easier and better. The specialty of ServiceMax is predictive maintenance, which has proved to be very helpful in reducing service interruptions and increasing uptime. The features of ServiceMax mobile applications are very easy to operate. This software mainly provides its services in areas like m... Read more

Smart Service

Smart Service is a powerful and modern field service management (FSM) software designed with the needs of small and medium businesses in mind. The software specifically provides real-time information, guidance, and resources to field technicians so they can deliver their services timely and accurately. Smart Service automates all types of field operations, saving time and resources for businesses. The Purchase Order Supplier Management feature allows businesses to effectively manage purchase orders with supp... Read more

Rating Comparisons

Overall

3.8/5

3.2/5

Features

3.9/5

2.8/5

Customer Support

4.1/5

4.3/5

Pricing Score

3.8/5

4.2/5

Mobile App

3.5/5

Ease of Use

4/5

4.2/5

Popularity

3.7/5

4.1/5

Pros and Cons

Capterra

4.2/5

4.3/5

Pros

So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Capterra

Pros

The ease of moving jobs and seeing jobs, the interaction with Quickbooks is superb. Customer Support is great, the guys are quick to fix any issues plus very helpful in explaining features.
Capterra

Cons

ServiceMax configuration needs some type of versioning or configuration tracking.
Capterra

Cons

I bought it out right paid on it for three years and it was worthless to me on the old computer. They didn’t even have anybody that could give me a password to open it up.
Capterra

GetApp

4.2/5

4.3/5

Pros

Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
GetApp

Pros

Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful, we can't say enough good things about it.
GetApp

Cons

The only real negative point to Servicemax is the resource hunger.
GetApp

Cons

My customer service experience with them was horrible. Our QuickBooks data is also corrupt from the information from Smart Service not transferring correctly.
GetApp

Software Advice

4.2/5

4.3/5

Pros

So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Software Advice

Pros

Smart Service has streamlined and simplified our scheduling processes, service and billing. It has cut my paperwork down by half, allowing me to get other business tasks done that were going by the wayside.
Software Advice

Cons

We had multiple issues with the dispatch console which have led to periods of downtime
Software Advice

Cons

The first year, it was difficult flipping back and forth between Quickbooks and SmartService, until we built up a history on our customers.
Software Advice

3.7/5

4.2/5

Pros

It is easy to use and can be downloaded on a tablet, phone or laptop. It is also easy to integrate into other 3rd party applications.
G2

Pros

Their customer service is so helpful. They go above and beyond to solve our issues. The software itself is so functional, ease of use is undeniable.
G2

Cons