So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Capterra
The software has been great and has performed as described. The integration team has been awesome as well.
Capterra
ServiceMax configuration needs some type of versioning or configuration tracking.
Capterra
From a technician and management perspective the platform either does not record any of your information for the day because it failed to sync or it crashes and won't log you in on the day.
Capterra
Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
GetApp
Customer support is the best. Nice to be able to talk to real people and have them remote in and help with issues.
GetApp
The only real negative point to Servicemax is the resource hunger.
GetApp
Nothing we were sold or told would work ended up working. This has been an extremely disappointing, costly and frustrating experience with SimPro
GetApp
So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Software Advice
The Quote features and catalogue worked well
Software Advice
We had multiple issues with the dispatch console which have led to periods of downtime
Software Advice
Time entering, looking back on jobs, live time costing
Software Advice
Drastically expanding the time it takes to perform essential job functions
Trust Radius
Good webinars
Trust Radius
ServiceMax developers could benefit from having, at a minimum, a surface level understanding of the limitations of object oriented programming
Trust Radius
Ability to create leave forms for the employees (to my best knowledge, this doesn't exist)
Trust Radius
It is easy to use and can be downloaded on a tablet, phone or laptop. It is also easy to integrate into other 3rd party applications.
G2
The program has definitely made the administration and workflow much easier. This then feeds back with good reporting. Once you understand the interconnection of each element of the app/program, it makes the communication within my division and clients much easier
G2
If you have poor network service, you will experience sync issues
G2
One thing that was difficult was the first initial setup so that it can work within our industry. There are still a few things that we need to find a work around for as our application or approach is a bit different to the general trades
G2
