Service-max vs ServMan

Home >

ServMan vs Service-max

Service-max vs ServMan Comparison

ServMan vs Service-max Comparison

Change

3.8/5

Visit Website Service-max

Change

ServMan

4.04/5

Visit Website ServMan

About Software

Service-max

Servicemax is one of the best field service management software. it has over 50 technicians who provide flawless field service, and they optimise every aspect of their end-to-end field service operations, including: workforce optimisation, advanced scheduling & dispatch, parts logistics, inventory & depot repair, installed base, entitlements & real-time communication. The goal of Servicemax is to provide customers with asset-centric field service management software that enables them to keep the world go... Read more

ServMan

ServMan by WorkWave is a configurable ERP enterprise work order management and accounting system available for operating and managing service-based businesses across the field service industry, particularly those in the HVAC, plumbing, electrical and elevator industries. ServMan includes an integrated development environment (IDE), allowing administrators to add business-specific controls and functionality to the application beyond the standard offering. It supports multi-location and multi-company organi... Read more

Rating Comparisons

Overall

3.8/5

4.04/5

Features

3.9/5

4.0/5

Customer Support

4.1/5

4.4/5

Pricing Score

3.8/5

Mobile App

3.5/5

Ease of Use

4/5

4.1/5

Popularity

3.7/5

3.9/5

Pros and Cons

Capterra

4.2/5

4.3/5

Pros

So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Capterra

Pros

PROGRAM DOES ALOT AS LONG AS YOU UTILIZE SERVMAN. TRYING TO GO BACK AND CHANGE DIFFERENT AREA'S AND TRAIN EXISITING STAFF HAS BEEN VERY TIME CONSUMING.
Capterra

Cons

ServiceMax configuration needs some type of versioning or configuration tracking.
Capterra

Cons

LEARNING WHAT TO UTILIZE IN SERVMAN TO HELP US IN OUR BUSINESS OPERATIONS. I WISH THE REPORTS WERE MORE USER FRIENDLY SO WE COULD CUSTOMIZE REPORTS TO SHOW EXACTLY WHAT WE WANT ONLY.
Capterra

GetApp

4.2/5

4.3/5

Pros

Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
GetApp

Pros

One of the best things that our organization enjoys is the ability to customize the software.
GetApp

Cons

The only real negative point to Servicemax is the resource hunger.
GetApp

Cons

It requires way to much mouse use on the back-end. It can slow down and get very clunky, and the mobile app for technicians can fail at syncing often enough to be irritating.
GetApp

Software Advice

4.2/5

4.3/5

Pros

So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Software Advice

Pros

We like the schedule board and integrated equipment tracking. Both of these functions have improved our efficiency.
Software Advice

Cons

We had multiple issues with the dispatch console which have led to periods of downtime
Software Advice

Cons

The android app is good, but I see areas of improvement in Servman Mobile. Wish it would be more robust relative to connectivity and quicker downloads - especially when pushing w/o's with images. We would love to see a field dispatcher app with the ability to see the schedule board and create W/O's in the field with more details.
Software Advice