So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Capterra
Their system is very user friendly and I love the customization for their format.
Capterra
ServiceMax configuration needs some type of versioning or configuration tracking.
Capterra
These are both items that have failed before and I'm sure will fail again. They fail to test updates sufficiently when they are made time and time again.
Capterra
Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
GetApp
I run a team of about 7 techs as of now and we have used many other softwares and this is by far the best. Customer service is friendly and helps you with every need.
GetApp
The only real negative point to Servicemax is the resource hunger.
GetApp
When there are multiple steps for a given operation, if one step is not done correctly, it can be time-consuming and frustrating to figure out what went wrong and to correct it.
GetApp
So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Software Advice
I like that everything can be managed in one spot.
Software Advice
We had multiple issues with the dispatch console which have led to periods of downtime
Software Advice
It's a bit overwhelming having features I don’t use, would be nice to have the option to have sections appear or not. Ex item/part
Software Advice
It is easy to use and can be downloaded on a tablet, phone or laptop. It is also easy to integrate into other 3rd party applications.
G2
The scheduling calendar and the employee time tracking with commission calculation is the most useful feature that saves me time.
G2
If you have poor network service, you will experience sync issues
G2
The calendar in mobile app will be useful.
G2
