Service-max vs ServiceTrade

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ServiceTrade vs Service-max

Service-max vs ServiceTrade Comparison

ServiceTrade vs Service-max Comparison

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3.8/5

Visit Website Service-max

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ServiceTrade

3.95/5

Visit Website ServiceTrade

About Software

Service-max

Servicemax is one of the best field service management software. it has over 50 technicians who provide flawless field service, and they optimise every aspect of their end-to-end field service operations, including: workforce optimisation, advanced scheduling & dispatch, parts logistics, inventory & depot repair, installed base, entitlements & real-time communication. The goal of Servicemax is to provide customers with asset-centric field service management software that enables them to keep the world go... Read more

ServiceTrade

ServiceTrade is a leading field service software designed to empower service-based businesses to thrive. With a focus on streamlining operations, increasing efficiency, and boosting customer satisfaction, ServiceTrade offers a comprehensive solution for field service professionals. Key features include appointment scheduling, project management, workflow optimization, and centralised data management. It also provides tools for technicians to work more productively, make informed decisions, and enhance cu... Read more

Rating Comparisons

Overall

3.8/5

3.95/5

Features

3.9/5

3.5/5

Customer Support

4.1/5

4.7/5

Pricing Score

3.8/5

4.5/5

Mobile App

3.5/5

2.7/5

Ease of Use

4/5

4.5/5

Popularity

3.7/5

3.8/5

Pros and Cons

Capterra

4.2/5

4.6/5

Pros

So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Capterra

Pros

They can just open the link and look at everything we wrote up. Our customers love the detail and the ease of use for approving quotes and for looking up their asset history on their own.
Capterra

Cons

ServiceMax configuration needs some type of versioning or configuration tracking.
Capterra

Cons

It is a very complicated process that they hide during the demos.
Capterra

GetApp

4.2/5

4.6/5

Pros

Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
GetApp

Pros

Our overall experience is outstanding. The ServiceTrade team is very responsive if any issue does come up.
GetApp

Cons

The only real negative point to Servicemax is the resource hunger.
GetApp

Cons

The deficiencies are difficult to explain in a video when you're trying to do it in under a minute. On the mobile app its worse, you only get 10 seconds.
GetApp

Software Advice

4.2/5

4.6/5

Pros

So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Software Advice

Pros

Service Trade is a valuable tool to help manage our business from intake to invoicing.
Software Advice

Cons

We had multiple issues with the dispatch console which have led to periods of downtime
Software Advice

Cons

I would like to see all the add on features (Parts Ledger & Timecard) to be accessed through the main software website/Mobile app. We also need affordable solutions to integrate with other 3rd party Facility Management Software. (Service Channel, Corrigo, Simple FM, Ecotrak).
Software Advice

3.7/5

4.5/5

Pros

It is easy to use and can be downloaded on a tablet, phone or laptop. It is also easy to integrate into other 3rd party applications.
G2

Pros

ST is a program with enormous customization and utilisation opportunities. The messaging to customers is very user friendly and provides a comprehensive experience.
G2

Cons

If you have poor network service, you will experience sync issues
G2

Cons

ST is such an open platform that there is a lack of best practices and requires purchasing additional support to customise things to your company. There is a constant roll out of new features that require you to constantly update your own practices, which is time consuming and costly.
G2