So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Capterra
Ease of use and setup
Capterra
ServiceMax configuration needs some type of versioning or configuration tracking.
Capterra
Better suited when used at the onset or when willing to restructure the business' data ahead of time
Capterra
Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
GetApp
Is able to integrate into any existing network system. SP Gantt is easy to work with, has a very great flow and feel to it.
GetApp
The only real negative point to Servicemax is the resource hunger.
GetApp
SPManager is clunky, requires older versions of java, causes a few issues with other applications in our network. Resource set up needs an overhaul, but once it is set up, it never breaks.
GetApp
So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Software Advice
Ease of usage, great support staff!
Software Advice
We had multiple issues with the dispatch console which have led to periods of downtime
Software Advice
Additional cost of programming is always a frustrating component.
Software Advice
It is easy to use and can be downloaded on a tablet, phone or laptop. It is also easy to integrate into other 3rd party applications.
G2
We have a large base of engineers and also can count on Solution Power to supply outcomes with little treatment from our Preparation Group.
G2
If you have poor network service, you will experience sync issues
G2
Customer service can be a bit lacking
G2
