So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Capterra
We were very excited to get started with a package that seemed like it would be a powerful tool to reduce our office work.
Capterra
ServiceMax configuration needs some type of versioning or configuration tracking.
Capterra
The integration to Quickbooks online always has issues. The balance between programs is always wrong.
Capterra
Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
GetApp
I use all their features and each one does an amazing job of saving me time and helps me better serve my clients. The people are amazing, absolutely amazing.
GetApp
The only real negative point to Servicemax is the resource hunger.
GetApp
The potential for making mistakes in scheduling jobs is high. These user mistakes can lead to jobs simply disappearing, or unable to be found.
GetApp
So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Software Advice
The features of the system and integration with other software.
Software Advice
We had multiple issues with the dispatch console which have led to periods of downtime
Software Advice
The customer service made me feel like our account wasn't a priority. They also removed tiered pricing without notice. When I inquired why our pricing was higher, I was told about the tiered pricing and because it only affected a few clients, they intentionally didn't notify us about the change.
Software Advice
Drastically expanding the time it takes to perform essential job functions
Trust Radius
Service Autopilot has a user-friendly interface that is easy to navigate, making it a great choice for landscape organisations.
Trust Radius
ServiceMax developers could benefit from having, at a minimum, a surface level understanding of the limitations of object oriented programming
Trust Radius
Users have reported that the system is overcomplicated and requires hours of setup and customization even for simple tasks.
Trust Radius
It is easy to use and can be downloaded on a tablet, phone or laptop. It is also easy to integrate into other 3rd party applications.
G2
The ease of use to schedule, dispatch and bill for services as well as the automation's feature to automate tasks and events both internally and externally.
G2
If you have poor network service, you will experience sync issues
G2
Filtering for data and getting accurate data in reports or lookups is sometimes difficult.
G2
