Service-max vs Sera

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Sera vs Service-max

Service-max vs Sera Comparison

Sera vs Service-max Comparison

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3.8/5

Visit Website Service-max

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Sera

4.24/5

Visit Website Sera

About Software

Service-max

Servicemax is one of the best field service management software. it has over 50 technicians who provide flawless field service, and they optimise every aspect of their end-to-end field service operations, including: workforce optimisation, advanced scheduling & dispatch, parts logistics, inventory & depot repair, installed base, entitlements & real-time communication. The goal of Servicemax is to provide customers with asset-centric field service management software that enables them to keep the world go... Read more

Sera

Sera helps little to moderate sized HVAC, plumbing, and electrical businesses make more money by cutting as the day progresses to-day confusion and assisting centre around the most elevated esteem with working. Sera assists entrepreneurs with focusing just on the main thing, making it more straightforward to prepare new staff, decrease turnover, and quit depending entirely on the one staff member who knows how to function the product. Sera was made with the fundamental standard of assisting private workers... Read more

Rating Comparisons

Overall

3.8/5

4.24/5

Features

3.9/5

3.4/5

Customer Support

4.1/5

4.8/5

Pricing Score

3.8/5

4.4/5

Mobile App

3.5/5

Ease of Use

4/5

4.4/5

Popularity

3.7/5

4.2/5

Pros and Cons

Capterra

4.2/5

4.6/5

Pros

So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Capterra

Pros

This is a very easy-to-use platform, easy to train and implement.
Capterra

Cons

ServiceMax configuration needs some type of versioning or configuration tracking.
Capterra

Cons

Need to be able to edit the booking windows.
Capterra

GetApp

4.2/5

4.6/5

Pros

Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
GetApp

Pros

Sensitive content was the best thing that SERA has. She is the best and made a very difficult transition much better.
GetApp

Cons

The only real negative point to Servicemax is the resource hunger.
GetApp

Cons

I disliked that the job summary from previous work down prior to Sera was not available.
GetApp

Software Advice

4.2/5

4.6/5

Pros

So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Software Advice

Pros

It is so easy to use and easy to navigate. I love NOT having to map and consolidate jobs, that Sera does it for you!
Software Advice

Cons

We had multiple issues with the dispatch console which have led to periods of downtime
Software Advice

Cons

I do not like that info didn't carry over from old system, so we are still using the old system and working out of both is not ideal and more time consuming.
Software Advice

3.7/5

4.3/5

Pros

It is easy to use and can be downloaded on a tablet, phone or laptop. It is also easy to integrate into other 3rd party applications.
G2

Pros

Support staff is great. System is easy to use. Accessible from the desktop to tablets to cell phones. Zapier triggers are great - need more.
G2

Cons

If you have poor network service, you will experience sync issues
G2

Cons

There is no published roadmap. We don't know if we should invest in developing external (or connected) functionality or not. It would help to have a report writer to develop custom reports.
G2