Service-max vs Sera

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Sera vs Service-max

Service-max vs Sera Comparison

Sera vs Service-max Comparison

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3.8/5

Visit Website Service-max

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Sera

4.24/5

Visit Website Sera

About Software

Service-max

ServiceMax is a high-end field service management software designed for complex business operations. Its specialty is that its advanced scheduling system and resource optimization tools make the work of technicians easier and better. The specialty of ServiceMax is predictive maintenance, which has proved to be very helpful in reducing service interruptions and increasing uptime. The features of ServiceMax mobile applications are very easy to operate. This software mainly provides its services in areas like m... Read more

Sera

Sera is a systematic and high-tech field service management software designed primarily for industries such as HVAC, plumbing, and electrical. The software has proven to be very beneficial for users, allowing them to accurately schedule work orders and assign technicians to important tasks. Using this software allows for quick and accurate estimation and business strategy formulation, making it very easy to send custom proposals to customers. The software also provides detailed reports and dashboards, giving... Read more

Rating Comparisons

Overall

3.8/5

4.24/5

Features

3.9/5

3.4/5

Customer Support

4.1/5

4.8/5

Pricing Score

3.8/5

4.4/5

Mobile App

3.5/5

Ease of Use

4/5

4.4/5

Popularity

3.7/5

4.2/5

Pros and Cons

Capterra

4.2/5

4.6/5

Pros

So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Capterra

Pros

This is a very easy-to-use platform, easy to train and implement.
Capterra

Cons

ServiceMax configuration needs some type of versioning or configuration tracking.
Capterra

Cons

Need to be able to edit the booking windows.
Capterra

GetApp

4.2/5

4.6/5

Pros

Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
GetApp

Pros

Sensitive content was the best thing that SERA has. She is the best and made a very difficult transition much better.
GetApp

Cons

The only real negative point to Servicemax is the resource hunger.
GetApp

Cons

I disliked that the job summary from previous work down prior to Sera was not available.
GetApp

Software Advice

4.2/5

4.6/5

Pros

So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Software Advice

Pros

It is so easy to use and easy to navigate. I love NOT having to map and consolidate jobs, that Sera does it for you!
Software Advice

Cons

We had multiple issues with the dispatch console which have led to periods of downtime
Software Advice

Cons

I do not like that info didn't carry over from old system, so we are still using the old system and working out of both is not ideal and more time consuming.
Software Advice

3.7/5

4.3/5

Pros

It is easy to use and can be downloaded on a tablet, phone or laptop. It is also easy to integrate into other 3rd party applications.
G2

Pros

Support staff is great. System is easy to use. Accessible from the desktop to tablets to cell phones. Zapier triggers are great - need more.
G2

Cons

If you have poor network service, you will experience sync issues
G2

Cons

There is no published roadmap. We don't know if we should invest in developing external (or connected) functionality or not. It would help to have a report writer to develop custom reports.
G2