Service-max vs ReachOut Suite

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ReachOut Suite vs Service-max

Service-max vs ReachOut Suite Comparison

ReachOut Suite vs Service-max Comparison

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3.8/5

Visit Website Service-max

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ReachOut Suite

3.66/5

Visit Website ReachOut Suite

About Software

Service-max

Servicemax is one of the best field service management software. it has over 50 technicians who provide flawless field service, and they optimise every aspect of their end-to-end field service operations, including: workforce optimisation, advanced scheduling & dispatch, parts logistics, inventory & depot repair, installed base, entitlements & real-time communication. The goal of Servicemax is to provide customers with asset-centric field service management software that enables them to keep the world go... Read more

ReachOut Suite

The ReachOut suite of tools provides field managers and workers with the essential resources for task assignment, planning, execution, and monitoring. It seamlessly connects back-office and field personnel through a cloud-based platform. With a range of field service management features like ticketing, GPS tracking, checklists, Kanban workflow boards, and calendar scheduling, field workers and supervisors can efficiently organise their daily activities. ReachOut offers a robust web backend and user-frien... Read more

Rating Comparisons

Overall

3.8/5

3.66/5

Features

3.9/5

3.4/5

Customer Support

4.1/5

4.8/5

Pricing Score

3.8/5

4.9/5

Mobile App

3.5/5

Ease of Use

4/5

4.7/5

Popularity

3.7/5

4.2/5

Pros and Cons

Capterra

4.2/5

4.8/5

Pros

So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Capterra

Pros

It's been virtually seamless, and the online chat helps as well as email responses have been quick, courteous and helpful always.
Capterra

Cons

ServiceMax configuration needs some type of versioning or configuration tracking.
Capterra

Cons

The only thing I disliked about this software package was the lack of ability to be able to add our own custom columns in various areas such as customer base and inventory.
Capterra

GetApp

4.2/5

4.8/5

Pros

Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
GetApp

Pros

It's been virtually seamless, and the online chat helps as well as email responses have been quick, courteous and helpful always.
GetApp

Cons

The only real negative point to Servicemax is the resource hunger.
GetApp

Cons

First you don't have your invoices being sent through your own email they are all from @reachoutsuite which confuses my customers and they get sent to the spam folder.
GetApp

Software Advice

4.2/5

4.8/5

Pros

So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Software Advice

Pros

It's been virtually seamless, and the online chat helps as well as email responses have been quick, courteous and helpful always! They even saved my bacon when I needed to input speedily but the system was lagging. The online help gave a speedy resolution!
Software Advice

Cons

We had multiple issues with the dispatch console which have led to periods of downtime
Software Advice

Cons

As with any new program, having to input all of our information took time, but was totally worth it!
Software Advice

3.7/5

4.2/5

Pros

It is easy to use and can be downloaded on a tablet, phone or laptop. It is also easy to integrate into other 3rd party applications.
G2

Pros

This fantastic new software integrates video marketing, lead generation and email marketing. It effectively customises email and increases the open rate of cold emails.
G2

Cons