So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Capterra
Easy to use for the most part, but the training is definitely beneficial. Technical support is second to none.
Capterra
ServiceMax configuration needs some type of versioning or configuration tracking.
Capterra
The software does NOT work with QuickBooks as we were lead to believe which was the biggest factor for us when we decided to purchase.
Capterra
Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
GetApp
Customer support is great, very friendly, so helpful and very knowledgeable and always there to help no matter what.
GetApp
The only real negative point to Servicemax is the resource hunger.
GetApp
Some simple things such as multiple emails being sent a quote at the same time is frustrating.
GetApp
So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Software Advice
Comprehensive CRM package at a reasonable price.
Software Advice
We had multiple issues with the dispatch console which have led to periods of downtime
Software Advice
Not easy to customize, some aspects are stilted, different platform versions are inconsistent.
Software Advice
It is easy to use and can be downloaded on a tablet, phone or laptop. It is also easy to integrate into other 3rd party applications.
G2
The only redeeming side to this software is it works in conjunction with Quickbooks for payroll and billing. (At least at first) Customer service was always readily available even if they had no clue what was needed to solve an issue.
G2
If you have poor network service, you will experience sync issues
G2
Do not work most of the time and in extremely busy times it fails us a lot.
G2
