So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Capterra
The tool covers most requirements for the service activity from Call handling to dispatching and service inventory management. It also interfaced with the Service contract module
Capterra
ServiceMax configuration needs some type of versioning or configuration tracking.
Capterra
The tool needs specific resource for installation and configuration
Capterra
Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
GetApp
The tool covers most requirements for the service activity from Call handling to dispatching and service inventory management. It also interfaced with the Service contract module
GetApp
The only real negative point to Servicemax is the resource hunger.
GetApp
The tool needs specific resource for installation and configuration
GetApp
It is easy to use and can be downloaded on a tablet, phone or laptop. It is also easy to integrate into other 3rd party applications.
G2
The most helpful thing is that it has a lot of features and options that can be implemented into your business
G2
If you have poor network service, you will experience sync issues
G2
The user interface complications and crashes a lot too many features all working at once
G2
