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Service-max vs OctopusPro

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OctopusPro vs Service-max

Service-max vs OctopusPro Comparison

OctopusPro vs Service-max Comparison

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About Software

Service-max
ServiceMax is a high-end field service management software designed for complex business operations. Its specialty is that its advanced scheduling system and resource optimization tools make the work of technicians easier and better. The specialty of ServiceMax is predictive maintenance, which has proved to be very helpful in reducing service interruptions and increasing uptime. The features of ServiceMax mobile applications are very easy to operate. This software mainly provides its services in areas like m... Read more
OctopusPro
OctopusPro service management software has many features and tools using which a business owner can manage his business well. This software helps you to manage customer data, business leads, invoices and payment methods. With the help of this software, business owners are designed to manage inquiries and complaints related to their portal. It is a secure platform which is very helpful in storing important data for customers. OctopusPro software is integrated with Google Calendar which is a very advanced tech... Read more

Rating Comparisons

Overall
star-iconstar-iconstar-iconhalf-star-iconblank-star-icon 3.8/5
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.3/5
Features
star-iconstar-iconstar-iconhalf-star-iconblank-star-icon 3.9/5
star-iconstar-iconstar-iconstar-iconblank-star-icon 4/5
Customer Support
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.1/5
star-iconstar-iconstar-iconstar-iconstar-icon 5/5
Pricing Score
star-iconstar-iconstar-iconhalf-star-iconblank-star-icon 3.8/5
star-iconstar-iconstar-iconstar-iconstar-icon 5/5
Mobile App
star-iconstar-iconstar-iconhalf-star-iconblank-star-icon 3.5/5
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.1/5
Ease of Use
star-iconstar-iconstar-iconstar-iconblank-star-icon 4/5
star-iconstar-iconstar-iconstar-iconblank-star-icon 4/5
Popularity
star-iconstar-iconstar-iconhalf-star-iconblank-star-icon 3.7/5
star-iconstar-iconstar-iconstar-iconblank-star-icon 4/5

Pros and Cons

Capttera img
Capterra
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.2/5
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.3/5
Pros

So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.

Capterra
Pros

Easy to use, covers every aspect of our business from lead management to quote and booking to invoice and payment management.

Capterra
Cons

ServiceMax configuration needs some type of versioning or configuration tracking.

Capterra
Cons

It was a little difficult to set up due to all the advanced features however we understand why, also sometimes it takes a few seconds to save bookings.

Capterra
get-app img
GetApp
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.2/5
star-iconstar-iconstar-iconstar-iconstar-icon 5.0/5
Pros

Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.

GetApp
Pros

OctopusPro makes it extremely easy to manage our staff, customers, bookings, invoicing, payments, sales campaigns and a whole lot more. Our entire team are very impressed. OctopusPro really has too many features to mention in this review. A few features to mention: - Technician AND customer facing app - Very helpful dashboard - Jobs status notification to clients - Ability for field workers to manage a job end to end (job check in, arrived onsite, work completed, accept payment), etc. - Very responsive Customer Service

GetApp
Cons

The only real negative point to Servicemax is the resource hunger.

GetApp
Cons

It was a little difficult to set up due to all the advanced features however we understand why, also sometimes it takes a few seconds to save bookings.

GetApp
Software-advice img
Software Advice
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.2/5
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.3/5
Pros

So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.

Software Advice
Pros

Easy to use, covers every aspect of our business from lead management to quote and booking to invoice and payment management.

Software Advice
Cons

We had multiple issues with the dispatch console which have led to periods of downtime

Software Advice
Cons

It was a little difficult to set up due to all the advanced features however we understand why, also sometimes it takes a few seconds to save bookings.

Software Advice
G2 img
G2
star-iconstar-iconstar-iconhalf-star-iconblank-star-icon 3.7/5
star-iconstar-iconstar-iconstar-iconstar-icon 5.0/5
Pros

It is easy to use and can be downloaded on a tablet, phone or laptop. It is also easy to integrate into other 3rd party applications.

G2
Pros

offer a free trial and also many premium plans who fix for small and big teams as well, the starting price is very ship, so you do not need to pay a big amount of many per month for 1 to 5 users, octopuspro also counts with an integrated payment system, very easy to set up

G2
Cons

If you have poor network service, you will experience sync issues

G2
Cons

The process of setup takes a little more longer, there are so many advanced features and that is why it takes so much time to configure it, about the calendar we are very satisfied about it, but we could be better is they could add a drag and drop function to it

G2

Service-max vs. OctopusPro Features

Billing & Invoicing
Multi Location Inventory
Job Dispatching
Time Tracking
Custom Template (Email and job card)
Job Scheduling
Geofencing
Appointment management
Purchase order supplier management
Customer web portal

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