So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Capterra
Mobiwork has allowed us to process requests from quote through dispatch and completion to invoice without the need for more expensive platforms that cost many multiples compared to this program. Ability for a small staff to perform all needed functions for quoting, scheduling, dispatching, and invoicing in one package.
Capterra
ServiceMax configuration needs some type of versioning or configuration tracking.
Capterra
This limitation might require manual data entry or additional workarounds to synchronise information with other software used in the organisation.
Capterra
Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
GetApp
It has been easy to use and the functionality is good for our purposes. Service also has been very good and quick to respond.
GetApp
The only real negative point to Servicemax is the resource hunger.
GetApp
The app on my phone does not work as well as it does on my tablet.
GetApp
It is easy to use and can be downloaded on a tablet, phone or laptop. It is also easy to integrate into other 3rd party applications.
G2
We use mobiworks for inventory, work orders, and invoicing. All of our products, services, and customers are linked to our QBO account so we are able to create, dispatch, and invoice customers directly from the field. We were using paper invoicing before Mobiworks, and it has been a game changer. We are able to track inventory from vendors, to the warehouse, and finally to the service vehicles.
G2
If you have poor network service, you will experience sync issues
G2
We were a bit overwhelmed by the customization options within the program, but we are happy with the support team, and they're available to customise options and help with coding solutions as issues arise. The web help centre could use more articles and videos.
G2
