Service-max vs Kickserv

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Kickserv vs Service-max

Service-max vs Kickserv Comparison

Kickserv vs Service-max Comparison

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3.8/5

Visit Website Service-max

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Kickserv

4/5

Visit Website Kickserv

About Software

Service-max

Servicemax is one of the best field service management software. it has over 50 technicians who provide flawless field service, and they optimise every aspect of their end-to-end field service operations, including: workforce optimisation, advanced scheduling & dispatch, parts logistics, inventory & depot repair, installed base, entitlements & real-time communication. The goal of Servicemax is to provide customers with asset-centric field service management software that enables them to keep the world go... Read more

Kickserv

Kickserv offers an efficient and affordable method to schedule and manage jobs, estimates, invoices, and payments while managing leads, scheduling them, and managing them remotely. All plans come with mobile apps for iOS and Android as well as QuickBooks integration. Kickserv is made to work for a variety of different businesses, including those related to plumbing, HVAC, computer repair, electrical work, handyman services, carpet cleaning, lawn care, painting, pool maintenance, maid services, pest contr... Read more

Rating Comparisons

Overall

3.8/5

4/5

Features

3.9/5

4.3/5

Customer Support

4.1/5

4.4/5

Pricing Score

3.8/5

4.4/5

Mobile App

3.5/5

2.8/5

Ease of Use

4/5

4.4/5

Popularity

3.7/5

4.1/5

Pros and Cons

Capterra

4.2/5

4.4/5

Pros

So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Capterra

Pros

QuickBooks integration is seamless. The ease of the program and the bonus low-cost is amazing.
Capterra

Cons

ServiceMax configuration needs some type of versioning or configuration tracking.
Capterra

Cons

Does not work correctly most of the time, confusing to use with too many steps to set up service calls.
Capterra

GetApp

4.2/5

4.4/5

Pros

Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
GetApp

Pros

Easy to manage and very helpful everywhere (office, on a field)
GetApp

Cons

The only real negative point to Servicemax is the resource hunger.
GetApp

Cons

Some features are on PC but not on mobile.
GetApp

Software Advice

4.2/5

4.4/5

Pros

So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Software Advice

Pros

The ability to store everything together.
Software Advice

Cons

We had multiple issues with the dispatch console which have led to periods of downtime
Software Advice

Cons

It did not integrate with QuickBooks Online as we had hoped. It integrates with it, but not everything transfers.
Software Advice

Trust Radius

2.5/5

4.6/5

Pros

Drastically expanding the time it takes to perform essential job functions
Trust Radius

Pros

Easy-to-use / Easy-to-learn cloud application
Trust Radius

Cons

ServiceMax developers could benefit from having, at a minimum, a surface level understanding of the limitations of object oriented programming
Trust Radius

Cons

More ability to customise templates (like adding additional artwork, pictures)
Trust Radius

3.7/5

4.4/5

Pros

It is easy to use and can be downloaded on a tablet, phone or laptop. It is also easy to integrate into other 3rd party applications.
G2

Pros

It is an easy to use service that gives good results at work as it can be used in the background and you can easily dispatch with this service.
G2

Cons

If you have poor network service, you will experience sync issues
G2

Cons

The app is very useful, but certain things can only reliably be done through the website (like marking a job done, scheduling future work and updating client details).
G2