Service-max vs Kickserv

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Kickserv vs Service-max

Service-max vs Kickserv Comparison

Kickserv vs Service-max Comparison

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3.8/5

Visit Website Service-max

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Kickserv

4/5

Visit Website Kickserv

About Software

Service-max

ServiceMax is a high-end field service management software designed for complex business operations. Its specialty is that its advanced scheduling system and resource optimization tools make the work of technicians easier and better. The specialty of ServiceMax is predictive maintenance, which has proved to be very helpful in reducing service interruptions and increasing uptime. The features of ServiceMax mobile applications are very easy to operate. This software mainly provides its services in areas like m... Read more

Kickserv

Kickserve is a cloud-based field service software that is especially known for managing medium-sized businesses with great efficiency. This software is designed for HVAC and plumbing. This software has proved to be very helpful in securing and storing all the important data of the customers in an organized manner. Through this, the service provided to the customers, payment information can be tracked through easy steps. This software also provides the facility to send invoices and collect payments. Kickserve... Read more

Rating Comparisons

Overall

3.8/5

4/5

Features

3.9/5

4.3/5

Customer Support

4.1/5

4.4/5

Pricing Score

3.8/5

4.4/5

Mobile App

3.5/5

2.8/5

Ease of Use

4/5

4.4/5

Popularity

3.7/5

4.1/5

Pros and Cons

Capterra

4.2/5

4.4/5

Pros

So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Capterra

Pros

QuickBooks integration is seamless. The ease of the program and the bonus low-cost is amazing.
Capterra

Cons

ServiceMax configuration needs some type of versioning or configuration tracking.
Capterra

Cons

Does not work correctly most of the time, confusing to use with too many steps to set up service calls.
Capterra

GetApp

4.2/5

4.4/5

Pros

Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
GetApp

Pros

Easy to manage and very helpful everywhere (office, on a field)
GetApp

Cons

The only real negative point to Servicemax is the resource hunger.
GetApp

Cons

Some features are on PC but not on mobile.
GetApp

Software Advice

4.2/5

4.4/5

Pros

So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Software Advice

Pros

The ability to store everything together.
Software Advice

Cons

We had multiple issues with the dispatch console which have led to periods of downtime
Software Advice

Cons

It did not integrate with QuickBooks Online as we had hoped. It integrates with it, but not everything transfers.
Software Advice

Trust Radius

2.5/5

4.6/5

Pros

Drastically expanding the time it takes to perform essential job functions
Trust Radius

Pros

Easy-to-use / Easy-to-learn cloud application
Trust Radius

Cons

ServiceMax developers could benefit from having, at a minimum, a surface level understanding of the limitations of object oriented programming
Trust Radius

Cons

More ability to customise templates (like adding additional artwork, pictures)
Trust Radius

3.7/5

4.4/5

Pros

It is easy to use and can be downloaded on a tablet, phone or laptop. It is also easy to integrate into other 3rd party applications.
G2

Pros

It is an easy to use service that gives good results at work as it can be used in the background and you can easily dispatch with this service.
G2

Cons

If you have poor network service, you will experience sync issues
G2

Cons

The app is very useful, but certain things can only reliably be done through the website (like marking a job done, scheduling future work and updating client details).
G2