So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Capterra
Being in the automotive industry this is a great plus. You can find several options to suit all your needs.
Capterra
ServiceMax configuration needs some type of versioning or configuration tracking.
Capterra
Customer Portal lacks a significant amount of functionality needed.
Capterra
Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
GetApp
IFS has been wonderful to work with, great partnership and assistance where we need it.
GetApp
The only real negative point to Servicemax is the resource hunger.
GetApp
It's bothersome to open it sometimes since you cannot pin it to the taskbar.
GetApp
So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Software Advice
IFS has a live dashboard to see everything you need on one page and it is totally customizable. Has a live streams button which shows you the progress of a PO or an invoice in real time.
Software Advice
We had multiple issues with the dispatch console which have led to periods of downtime
Software Advice
The checking of the status of a PO module should be improved. There are no IFS forums like other software to find a solution from the web.
Software Advice
Drastically expanding the time it takes to perform essential job functions
Trust Radius
Creating new customers and managing and maintaining existing records is a simple and easily repeatable exercise.
Trust Radius
ServiceMax developers could benefit from having, at a minimum, a surface level understanding of the limitations of object oriented programming
Trust Radius
Adding fields or inputs to particular entities is not very easy. In a world of point and click development, IFS is behind the curve.
Trust Radius
It is easy to use and can be downloaded on a tablet, phone or laptop. It is also easy to integrate into other 3rd party applications.
G2
Straightforward to navigate through the application, Endless customisable menus and events to tailor to customer needs, Friendly and approachable IFS Cloud + Consultancy Team, Excellent knowledge-based forums and windows available for IFS Customers
G2
If you have poor network service, you will experience sync issues
G2
Expensive for Modifications - especially having to pay for SoW before customer decides if to proceed
G2
