Service-max vs Housecall Pro

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Housecall Pro vs Service-max

Service-max vs Housecall Pro Comparison

Housecall Pro vs Service-max Comparison

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3.8/5

Visit Website Service-max

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Housecall Pro

4.2/5

Visit Website Housecall Pro

About Software

Service-max

ServiceMax is a high-end field service management software designed for complex business operations. Its specialty is that its advanced scheduling system and resource optimization tools make the work of technicians easier and better. The specialty of ServiceMax is predictive maintenance, which has proved to be very helpful in reducing service interruptions and increasing uptime. The features of ServiceMax mobile applications are very easy to operate. This software mainly provides its services in areas like m... Read more

Housecall Pro

Housecall Pro field service software has proven to be a useful tool for small, medium, and large field businesses. Its advanced features, ease of use, and modern technology of business automation give it a unique place in business operations. If you are a field businessman, and you want to make your field service business highly efficient, organized, and systematic, then Housecall Pro can definitely be an exclusive and ideal solution for you. Based on modern technology, this software is cloud-based, and i... Read more

Rating Comparisons

Overall

3.8/5

4.2/5

Features

3.9/5

4/5

Customer Support

4.1/5

4.7/5

Pricing Score

3.8/5

4.6/5

Mobile App

3.5/5

3.4/5

Ease of Use

4/5

4.6/5

Popularity

3.7/5

4.4/5

Pros and Cons

Capterra

4.2/5

4.7/5

Pros

So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Capterra

Pros

Love the scheduling of estimates and the ease to convert to an approved project. And the support team is top class.
Capterra

Cons

ServiceMax configuration needs some type of versioning or configuration tracking.
Capterra

Cons

There have been several bugs and issues that go days unacknowledged and then take days to fix, meanwhile interrupting the flow of my business and causing errors for my customers.
Capterra

GetApp

4.2/5

4.7/5

Pros

Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
GetApp

Pros

I just like the ease of use and the organisation of it. Keeps me organised and helps me accomplish more
GetApp

Cons

The only real negative point to Servicemax is the resource hunger.
GetApp

Cons

When your account ask for that information you will not be able to provide that to them. You will eat that loss on your tax filing.
GetApp

Software Advice

4.2/5

3.3/5

Pros

So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Software Advice

Pros

FieldAware is visually easy to read, quick to dispatch and the setup and implementation is quick.
Software Advice

Cons

We had multiple issues with the dispatch console which have led to periods of downtime
Software Advice

Cons

I least like that a team can't see their dispatch and only the Team Lead can see the dispatch. Also, the Team Lead must clock an entire team in. Sometimes team members arrive at different times, and in order for the team to know where they're going they must talk with Team Leads rather than look at their IT equipment.
Software Advice

3.7/5

4.2/5

Pros

It is easy to use and can be downloaded on a tablet, phone or laptop. It is also easy to integrate into other 3rd party applications.
G2

Pros

Great customer service. I also find the software very easy to use for my office staff and my employees in the field. Of course, we have some growing pains as we have been with a software company for several years now, But they have always been great about getting any problem we have corrected with in a timely manner.
G2

Cons

If you have poor network service, you will experience sync issues
G2

Cons

So the problems I have had would be with the Maintenance program feature which is a bit clumsy at the time but have grown leaps and bounds from when the maintenance side started.
G2