Service-max vs GorillaDesk

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GorillaDesk vs Service-max

Service-max vs GorillaDesk Comparison

GorillaDesk vs Service-max Comparison

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3.8/5

Visit Website Service-max

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GorillaDesk

4/5

Visit Website GorillaDesk

About Software

Service-max

Servicemax is one of the best field service management software. it has over 50 technicians who provide flawless field service, and they optimise every aspect of their end-to-end field service operations, including: workforce optimisation, advanced scheduling & dispatch, parts logistics, inventory & depot repair, installed base, entitlements & real-time communication. The goal of Servicemax is to provide customers with asset-centric field service management software that enables them to keep the world go... Read more

GorillaDesk

GorillaDesk is a versatile field service software designed to streamline operations for service-based businesses. Whether you're in pest control, lawn care, or any other field service industry, GorillaDesk is tailored to simplify your daily tasks. With features like appointment scheduling, route optimization, invoicing, and customer management, it helps businesses become more efficient and organised. The user-friendly mobile app enables field technicians to access crucial information, manage appointments, an... Read more

Rating Comparisons

Overall

3.8/5

4/5

Features

3.9/5

Customer Support

4.1/5

4.8/5

Pricing Score

3.8/5

4.8/5

Mobile App

3.5/5

4.5/5

Ease of Use

4/5

4.8/5

Popularity

3.7/5

4.6/5

Pros and Cons

Capterra

4.2/5

4.8/5

Pros

So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Capterra

Pros

I love working with this software. Their helpdesk is just amazing, I couldn't ask for anything more.
Capterra

Cons

ServiceMax configuration needs some type of versioning or configuration tracking.
Capterra

Cons

After having a terrible experience with another software company, I was terrified to try anything else.
Capterra

GetApp

4.2/5

4.8/5

Pros

Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
GetApp

Pros

My experience has been great I purchased this when I first started my business and it’s been my best investment.
GetApp

Cons

The only real negative point to Servicemax is the resource hunger.
GetApp

Cons

The only one problem that I have encountered, has been the condition where weather, or telecommunications failure has not allowed me to contact the main software server directly.
GetApp

Software Advice

4.2/5

4.8/5

Pros

So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Software Advice

Pros

It is very intuitive and easy to use. It has all the features we need for our technicians in one place. They are able to perform all of their daily functions from the app.
Software Advice

Cons

We had multiple issues with the dispatch console which have led to periods of downtime
Software Advice

Cons

As the Office Manager, I wish it had more reporting functions and we could pick and choose what extra features we wanted, instead of upgrading completely to pro. But I would not sacrifice my techs ease of use and functionality for my reporting.
Software Advice

3.7/5

4.9/5

Pros

It is easy to use and can be downloaded on a tablet, phone or laptop. It is also easy to integrate into other 3rd party applications.
G2

Pros

We didn’t have any business software, and researched many different options. We decided to go with GD and are 100% satisfied. The software exceeded our expectations and also saved up money and time. We have referred many others to GD since we started using it. The tech support is also extremely responsive and helpful if you have any questions.
G2

Cons

If you have poor network service, you will experience sync issues
G2

Cons

The only thing we dislike is that we didn’t start using GD sooner. We have only had connection issues but that is due to poor cellular service due to rural area.
G2