So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Capterra
Being paperless is a great selling point for our customers with real time reporting and easy access to our scheduling it gives the customer comfort in knowing that they can see real time progress.
Capterra
ServiceMax configuration needs some type of versioning or configuration tracking.
Capterra
The only problems we have had is with staff not being trained properly to use all the features.
Capterra
Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
GetApp
This is a great app for booking and client management and works really well with invoicing integration. Heaps of awesome features, would definitely recommend.
GetApp
The only real negative point to Servicemax is the resource hunger.
GetApp
On site information can be overwritten or falsified because the timer is manually started.
GetApp
So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Software Advice
Customer detail provision, Timesheet report Audio feature
Software Advice
We had multiple issues with the dispatch console which have led to periods of downtime
Software Advice
It's buggy and has loads of problems, says it saves when I haven't, constantly freezing, kicking you out, and the customer service is hopeless and unhelpful.
Software Advice
It is easy to use and can be downloaded on a tablet, phone or laptop. It is also easy to integrate into other 3rd party applications.
G2
Really easy to import customers from accounting software or adding them manually. Job & staff planning is simple and can be made recurring indefinitely unlike most CSM software.
G2
If you have poor network service, you will experience sync issues
G2
Price is rather high but then you get what you pay for
G2
