So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Capterra
Very user friendly and makes operations much easier. Great support if you run into issues or need help!
Capterra
ServiceMax configuration needs some type of versioning or configuration tracking.
Capterra
Wish it would allow us to function within our union terms, regular, overtime, doubletime rules/regulations
Capterra
Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
GetApp
Very user friendly and makes operations much easier. Great support if you run into issues or need help!
GetApp
The only real negative point to Servicemax is the resource hunger.
GetApp
Wish it would allow us to function within our union terms, regular, overtime, doubletime rules/regulations.
GetApp
So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Software Advice
FieldConnect had a very nice interface for both the user and the manager and had a seamless connection to our ERP
Software Advice
We had multiple issues with the dispatch console which have led to periods of downtime
Software Advice
Not very customizable and reports were very limited. Also, some of the pay/timeclock features were limited.
Software Advice
It is easy to use and can be downloaded on a tablet, phone or laptop. It is also easy to integrate into other 3rd party applications.
G2
Field connect reduces paperwork and records all the transactions in an easy and simple way. It also helps in tracking attendance and tracking GPS.
G2
If you have poor network service, you will experience sync issues
G2
App design should improve. Gps tracking can be better. And need some further updates.
G2
