So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Capterra
Good preventive maintenance and WO management feature- Simple and real-time collaboration for smoother work processes- Work planning and allocation is easier- Complete activity level visibility of team's work is very handy.
Capterra
ServiceMax configuration needs some type of versioning or configuration tracking.
Capterra
A strong payment collection capability could be helpful.
Capterra
Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
GetApp
Tracks all the aspects of maintenance activities and simple reports that provide great insights.
GetApp
The only real negative point to Servicemax is the resource hunger.
GetApp
I think the mobile app needs some upgrade.
GetApp
So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Software Advice
Good automation featuresEasy to plan preventive maintenanceTechnician scheduling is seamless.
Software Advice
We had multiple issues with the dispatch console which have led to periods of downtime
Software Advice
Some features like reimbursement management could improve.
Software Advice
It is easy to use and can be downloaded on a tablet, phone or laptop. It is also easy to integrate into other 3rd party applications.
G2
Field Circle took their time to help me set up and optimize my workflow on their platform. With this software we improve and expedite our workforce, making it easier to take on more jobs and clearly see the stages and process. Keeping everyone accountable.
G2
If you have poor network service, you will experience sync issues
G2
Some more on-demand support options would be a great addition.
G2
