Service-max vs Fieldboss

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Fieldboss vs Service-max

Service-max vs Fieldboss Comparison

Fieldboss vs Service-max Comparison

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3.8/5

Visit Website Service-max

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Fieldboss

4.28/5

Visit Website Fieldboss

About Software

Service-max

ServiceMax is a high-end field service management software designed for complex business operations. Its specialty is that its advanced scheduling system and resource optimization tools make the work of technicians easier and better. The specialty of ServiceMax is predictive maintenance, which has proved to be very helpful in reducing service interruptions and increasing uptime. The features of ServiceMax mobile applications are very easy to operate. This software mainly provides its services in areas like m... Read more

Fieldboss

FieldBoss is a comprehensive and convenient field service management software, developed and designed specifically for home service providing industries such as HVAC, and elevators. It has special features like CRM, Job Scheduling, Maintenance Management, Payroll, Accounting. This software provides the facility to automatically generate work orders and schedule recurring services, which saves time and reduces the chances of human errors. This software allows monitoring the status, maintenance history, and pe... Read more

Rating Comparisons

Overall

3.8/5

4.28/5

Features

3.9/5

3.4/5

Customer Support

4.1/5

4.9/5

Pricing Score

3.8/5

4.5/5

Mobile App

3.5/5

Ease of Use

4/5

4.5/5

Popularity

3.7/5

4.1/5

Pros and Cons

Capterra

4.2/5

4.8/5

Pros

So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Capterra

Pros

Their team has been very collaborative and supportive during a challenging rollout process. The product itself offers a seamless cloud experience while providing a level of data visibility that our organization could have only dreamed of under prior ERPs.
Capterra

Cons

ServiceMax configuration needs some type of versioning or configuration tracking.
Capterra

Cons

Very little to report on the con side. Like all rollouts we have experienced so hiccups - but these are almost exclusively from our users not following the new process set for them during the rollout.
Capterra

GetApp

4.2/5

4.8/5

Pros

Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
GetApp

Pros

The ability to group items together for purposes of review...WO's, projects, etc. Helps to get an overall picture.
GetApp

Cons

The only real negative point to Servicemax is the resource hunger.
GetApp

Cons

Some of the titles are interchangeable within different forms which makes it a little bit more challenging to define specific titles...Customer/account are used interchangeably in different forms, but what customer means in one form does not mean the same in the other form. The platform is very open so there is lots of room for things to be reopened and changed. This makes it hard to lock down a point in time.
GetApp

Software Advice

4.2/5

4.8/5

Pros

So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Software Advice

Pros

For me, the ability to download data is most important. I like the transparency of the system. We are able to see what is going on. The ease of processing paperwork with views and dashboards. FieldBoss allows us to improve our processes.
Software Advice

Cons

We had multiple issues with the dispatch console which have led to periods of downtime
Software Advice

Cons

Would like to see more ability to build reports in FieldBoss instead of downloading into excel. Reports that have no short learning curve. The most difficult thing about FieldBoss is the learning curve. For someone who does not have their process well defined it can be complicated. The most difficult part of the integration is the data migration. You need to actually have data to migrate.
Software Advice