Service-max vs FieldAx

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FieldAx vs Service-max

Service-max vs FieldAx Comparison

FieldAx vs Service-max Comparison

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3.8/5

Visit Website Service-max

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FieldAx

3.6/5

Visit Website FieldAx

About Software

Service-max

ServiceMax is a high-end field service management software designed for complex business operations. Its specialty is that its advanced scheduling system and resource optimization tools make the work of technicians easier and better. The specialty of ServiceMax is predictive maintenance, which has proved to be very helpful in reducing service interruptions and increasing uptime. The features of ServiceMax mobile applications are very easy to operate. This software mainly provides its services in areas like m... Read more

FieldAx

FieldAx's smart scheduling feature assigns tasks to employees by scheduling them based on their location and availability. This helps businesses save time and resources. The software also features GPS-based real-time tracking, allowing businesses to keep a complete track of their field employees' location and activities. The software offers a dedicated portal for customers, where customers can view their service status, billing information, and upcoming appointments. It increases customer satisfaction by pro... Read more

Rating Comparisons

Overall

3.8/5

3.6/5

Features

3.9/5

2.8/5

Customer Support

4.1/5

5.0/5

Pricing Score

3.8/5

5.0/5

Mobile App

3.5/5

Ease of Use

4/5

5.0/5

Popularity

3.7/5

4.2/5

Pros and Cons

Capterra

4.2/5

5/5

Pros

So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Capterra

Pros

This is 100% customizable to fit our needs, but just an out of the box solution, it really works! Ability to drag and drop technician schedules.
Capterra

Cons

ServiceMax configuration needs some type of versioning or configuration tracking.
Capterra

Cons

It's all good. No doubt routing will be coming soon.
Capterra

GetApp

4.2/5

5/5

Pros

Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
GetApp

Pros

This is a great, low-cost software that is very user friendly. It's saved hours of time and the customer service and support is second to none! Would definitely recommend this to all who are looking to save valuable time and money.
GetApp

Cons

The only real negative point to Servicemax is the resource hunger.
GetApp

Cons

I can't even think of any cons for this software!
GetApp

Software Advice

4.2/5

5/5

Pros

So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Software Advice

Pros

the system is so user friendly and adaptable to our needs - we needed to run a vast number of reports to keep tabs on all sorts of data, this was so easily done with the help of their Support Team
Software Advice

Cons

We had multiple issues with the dispatch console which have led to periods of downtime
Software Advice

Cons

the only thing i could fault this for is its if for the system to regularly ask for a new password for security reasons, slightly annoying however its makes the system safer i suppose!
Software Advice

3.7/5

5/5

Pros

It is easy to use and can be downloaded on a tablet, phone or laptop. It is also easy to integrate into other 3rd party applications.
G2

Pros

FieldAx's user interface is intuitive and easy to navigate, making it simple for both our office staff and field technicians to use. The great feature is the scheduling and dispatching module. It's really awesome.
G2

Cons

If you have poor network service, you will experience sync issues
G2

Cons

I haven't seen any issue in it hence for me there are no dislikes. However, its work order management system has helped us keep track of all tasks and service requests. We can easily create, track, and manage work orders, ensuring that nothing falls through the cracks.
G2