So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Capterra
Field Locate is relatively easy for a technician to use, has a nice mobile app, and nice reporting features.
Capterra
ServiceMax configuration needs some type of versioning or configuration tracking.
Capterra
This has gone from bad to worse. Nobody returns phone calls, emails etc. I have even called the Sales dept and can't get through to them either.
Capterra
Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
GetApp
Outstanding- will help create the system specific to our business. Continuous Upgrading the system.
GetApp
The only real negative point to Servicemax is the resource hunger.
GetApp
Make a mistake a
GetApp
So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Software Advice
FieldAware is visually easy to read, quick to dispatch and the setup and implementation is quick.
Software Advice
We had multiple issues with the dispatch console which have led to periods of downtime
Software Advice
I least like that a team can't see their dispatch and only the Team Lead can see the dispatch. Also, the Team Lead must clock an entire team in. Sometimes team members arrive at different times, and in order for the team to know where they're going they must talk with Team Leads rather than look at their IT equipment.
Software Advice
It is easy to use and can be downloaded on a tablet, phone or laptop. It is also easy to integrate into other 3rd party applications.
G2
You can enter in inspection information and keep records for each customer.
G2
If you have poor network service, you will experience sync issues
G2
Does not allow you to enter in time from your technicians.
G2
