Service-max vs Field Complete

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Field Complete vs Service-max

Service-max vs Field Complete Comparison

Field Complete vs Service-max Comparison

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3.8/5

Visit Website Service-max

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Field Complete

3.7/5

Visit Website Field Complete

About Software

Service-max

ServiceMax is a high-end field service management software designed for complex business operations. Its specialty is that its advanced scheduling system and resource optimization tools make the work of technicians easier and better. The specialty of ServiceMax is predictive maintenance, which has proved to be very helpful in reducing service interruptions and increasing uptime. The features of ServiceMax mobile applications are very easy to operate. This software mainly provides its services in areas like m... Read more

Field Complete

Field Complete is a comprehensive field service management software that helps businesses organize and manage their operations effectively through features such as customer management, estimates and quotes, scheduling, task management, billing, messenger, reporting, GPS tracking, payments, and business rules. The software allows setting up custom rules and processes based on business needs, thereby optimizing business operations. The software also allows tracking the team's location and their travel routes i... Read more

Rating Comparisons

Overall

3.8/5

3.7/5

Features

3.9/5

3.4/5

Customer Support

4.1/5

5.0/5

Pricing Score

3.8/5

4.9/5

Mobile App

3.5/5

Ease of Use

4/5

4.8/5

Popularity

3.7/5

4.5/5

Pros and Cons

Capterra

4.2/5

5.0/5

Pros

So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Capterra

Pros

How simple it is and how extreme lines the entire scheduling and job management process for our company.
Capterra

Cons

ServiceMax configuration needs some type of versioning or configuration tracking.
Capterra

Cons

That this product was'nt released out sooner.
Capterra

GetApp

4.2/5

5.0/5

Pros

Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
GetApp

Pros

Able to track my tech's daily schedule and routes, all communication can be handled through the app, estimate submission, photos, etc. I like that everything is in one place and I don't have to worry about emails, text messages, or excel to track our work.
GetApp

Cons

The only real negative point to Servicemax is the resource hunger.
GetApp

Cons

The reporting takes some getting used to.
GetApp

Software Advice

4.2/5

5.0/5

Pros

So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Software Advice

Pros

Simple and easy to use. Sync with Quick Books. You can pull pretty much any report possible. I like color change after Work Order updated. I like to see who updated work order last and who created it. You can see all the communication from techs, dispatchers, accountants. I like how software send emails attaching supporting documents and pictures.
Software Advice

Cons

We had multiple issues with the dispatch console which have led to periods of downtime
Software Advice

Cons

Need training how to create and save filters to pull reports. Would want software send notifications if Work Order for some reason was revised after completion.
Software Advice