So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Capterra
Ahead of the leading competitors while maintaining great, affordable pricing.
Capterra
ServiceMax configuration needs some type of versioning or configuration tracking.
Capterra
Very poor customer service. They do not reply to complaints.
Capterra
Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
GetApp
The best thing about this software is that it is super easy to work with, can put in notes for tech,customer,office staff, allows users to determine who they want to share the information with.
GetApp
The only real negative point to Servicemax is the resource hunger.
GetApp
Its to easy to accidentally delete an invoice. Picture quality is horrible.
GetApp
So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Software Advice
The best thing about this software is that it is super easy to work with, can put in notes for tech,customer,office staff, allows users to determine who they want to share the information with.
Software Advice
We had multiple issues with the dispatch console which have led to periods of downtime
Software Advice
Sometimes difficult to upload information for techs out in the files due to internet reception. Would be great to be able to access it at all times.
Software Advice
Drastically expanding the time it takes to perform essential job functions
Trust Radius
The ability to notify customers of progress before and after the service call is highly appreciated by reviewers. They feel that Dispatch's messaging feature is not only easy to use but also vital for customers who have difficulty hearing on the phone or receiving voicemails. Additionally, clients appreciate being notified when the technician is on their way using Dispatch's mapping feature.
Trust Radius
ServiceMax developers could benefit from having, at a minimum, a surface level understanding of the limitations of object oriented programming
Trust Radius
Users have expressed that having to complete their profile before saving is inconvenient. Some reviewers feel that this requirement should be optional, as it can be time-consuming and may not be necessary for all users.
Trust Radius
It is easy to use and can be downloaded on a tablet, phone or laptop. It is also easy to integrate into other 3rd party applications.
G2
The scheduling for the day can be displayed and navigated while simultaneously booking another job. Also the software updates in real time.
G2
If you have poor network service, you will experience sync issues
G2
The least helpful is the invoices get mixed up for the job displayed. If i look at an invoice then switch to a different job and look for their invoice, the last customer invoice i looked at will appear in this customer's job. It can be confusing, I have to open all invoices listed to find the one I'm looking for.
G2
