Service-max vs Connecteam

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Connecteam vs Service-max

Service-max vs Connecteam Comparison

Connecteam vs Service-max Comparison

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3.8/5

Visit Website Service-max

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Connecteam

4.4/5

Visit Website Connecteam

About Software

Service-max

ServiceMax is a high-end field service management software designed for complex business operations. Its specialty is that its advanced scheduling system and resource optimization tools make the work of technicians easier and better. The specialty of ServiceMax is predictive maintenance, which has proved to be very helpful in reducing service interruptions and increasing uptime. The features of ServiceMax mobile applications are very easy to operate. This software mainly provides its services in areas like m... Read more

Connecteam

Connecteam is a user-friendly field service software with all the features designed for user satisfaction. If you own a large business and want efficient software, then this software helps you to manage all your field jobs easily. Connecteam software provides group discussion features among all the technicians and staff to maintain transparency of every scheduled job. Job assigner can easily track the live location of the technician so that it is easy to assign jobs to the same technician at nearby locations... Read more

Rating Comparisons

Overall

3.8/5

4.4/5

Features

3.9/5

3.7/5

Customer Support

4.1/5

4.9/5

Pricing Score

3.8/5

4.8/5

Mobile App

3.5/5

4.1/5

Ease of Use

4/5

4.7/5

Popularity

3.7/5

4.3/5

Pros and Cons

Capterra

4.2/5

4.8/5

Pros

So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Capterra

Pros

Their product & services are superb. The Connecteam platform has been a perfect addition to our small business that is headed for rapid growth.
Capterra

Cons

ServiceMax configuration needs some type of versioning or configuration tracking.
Capterra

Cons

SMS functions didn't go well, probably due to local regulations SMS may have delivery failures.
Capterra

GetApp

4.2/5

4.8/5

Pros

Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
GetApp

Pros

Fantastic customer service, with fast and accurate responses. They do a good job of trying to make sure you understand how to use the app to its full capacity.
GetApp

Cons

The only real negative point to Servicemax is the resource hunger.
GetApp

Cons

Unless like competitors we also KNOW what we pay for and no ridiculous add-on costs coming on afterwards.
GetApp

Software Advice

4.2/5

4.8/5

Pros

So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Software Advice

Pros

Connecteam is a software that is being used departmentally in the institution.It makes it possible for members of each department to internally communicate.
Software Advice

Cons

We had multiple issues with the dispatch console which have led to periods of downtime
Software Advice

Cons

Getting staff used to a new clock in the system will always be difficult.
Software Advice

3.7/5

4.3/5

Pros

It is easy to use and can be downloaded on a tablet, phone or laptop. It is also easy to integrate into other 3rd party applications.
G2

Pros

The main thing that caught my attention was how customizable and user-friendly it was. It has MANY features and allows you to create the workspace needed for your business
G2

Cons

If you have poor network service, you will experience sync issues
G2

Cons

The pricing is currently cost prohibitive for a small business of 2-5 people. After a recent review the company reached out and is using feedback for future developments.
G2