So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Capterra
It's also improved by having excellent integrations with our accounting program.
Capterra
ServiceMax configuration needs some type of versioning or configuration tracking.
Capterra
I want to be able to change the colours to indicate different types of jobs/work orders. Same with the drop down from the jobs tab.
Capterra
Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
GetApp
Definitely a good value - nice offerings at the right price. Great experiences with customer service.
GetApp
The only real negative point to Servicemax is the resource hunger.
GetApp
It is difficult to access vendor information and for very large quotes BuildOps is more cumbersome.
GetApp
So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Software Advice
We wanted a powerful Service and Construction software platform to run our $20M Aftermarket and Turnkey Services division and BuildOps fit our needs. We were excited to partner with an organisation that listens to our needs and incorporates those needs into their platform. They are a true partner.
Software Advice
We had multiple issues with the dispatch console which have led to periods of downtime
Software Advice
BuildOps does need to improve the Service Agreement module top to bottom. They are working on it and we are looking forward to the next iteration. Again, we have worked with the BuildOps Team to make the necessary improvements to the platform based on our experiences and they have listened. It's refreshing.
Software Advice
It is easy to use and can be downloaded on a tablet, phone or laptop. It is also easy to integrate into other 3rd party applications.
G2
More pros than cons that's for certain. Quoting alone has made my team way more effective. You can make adjustments, save them as templates, send them to customers, and check back to see who has accepted or who needs a call to follow up. We were spending SO MUCH time on quotes before and the new process saved the day.
G2
If you have poor network service, you will experience sync issues
G2
Get the team on consensus when you choose new software. We made it a requirement but I realise now that we didn't talk it through enough. Made training probably more difficult than it should have been.
G2
