Service-max vs BuildOps

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BuildOps vs Service-max

Service-max vs BuildOps Comparison

BuildOps vs Service-max Comparison

Change

3.8/5

Visit Website Service-max

Change

BuildOps

3.9/5

Visit Website BuildOps

About Software

Service-max

ServiceMax is a high-end field service management software designed for complex business operations. Its specialty is that its advanced scheduling system and resource optimization tools make the work of technicians easier and better. The specialty of ServiceMax is predictive maintenance, which has proved to be very helpful in reducing service interruptions and increasing uptime. The features of ServiceMax mobile applications are very easy to operate. This software mainly provides its services in areas like m... Read more

BuildOps

BuildOps is a comprehensive field service management (FSM) software designed specifically to meet the needs of commercial service contractors. BuildOps' electronic signature feature allows customers to digitally sign documents, reducing paperwork and speeding up processes. The inventory management feature allows businesses to keep a real-time eye on their stock levels and equipment status. The job scheduling feature allows technicians to manage appointments and tasks effectively. The job automation and recur... Read more

Rating Comparisons

Overall

3.8/5

3.9/5

Features

3.9/5

2.9/5

Customer Support

4.1/5

4.8/5

Pricing Score

3.8/5

4.5/5

Mobile App

3.5/5

3.2/5

Ease of Use

4/5

4.6/5

Popularity

3.7/5

3.9/5

Pros and Cons

Capterra

4.2/5

4.6/5

Pros

So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Capterra

Pros

It's also improved by having excellent integrations with our accounting program.
Capterra

Cons

ServiceMax configuration needs some type of versioning or configuration tracking.
Capterra

Cons

I want to be able to change the colours to indicate different types of jobs/work orders. Same with the drop down from the jobs tab.
Capterra

GetApp

4.2/5

4.6/5

Pros

Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
GetApp

Pros

Definitely a good value - nice offerings at the right price. Great experiences with customer service.
GetApp

Cons

The only real negative point to Servicemax is the resource hunger.
GetApp

Cons

It is difficult to access vendor information and for very large quotes BuildOps is more cumbersome.
GetApp

Software Advice

4.2/5

4.5/5

Pros

So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Software Advice

Pros

We wanted a powerful Service and Construction software platform to run our $20M Aftermarket and Turnkey Services division and BuildOps fit our needs. We were excited to partner with an organisation that listens to our needs and incorporates those needs into their platform. They are a true partner.
Software Advice

Cons

We had multiple issues with the dispatch console which have led to periods of downtime
Software Advice

Cons

BuildOps does need to improve the Service Agreement module top to bottom. They are working on it and we are looking forward to the next iteration. Again, we have worked with the BuildOps Team to make the necessary improvements to the platform based on our experiences and they have listened. It's refreshing.
Software Advice

3.7/5

4.2/5

Pros

It is easy to use and can be downloaded on a tablet, phone or laptop. It is also easy to integrate into other 3rd party applications.
G2

Pros

More pros than cons that's for certain. Quoting alone has made my team way more effective. You can make adjustments, save them as templates, send them to customers, and check back to see who has accepted or who needs a call to follow up. We were spending SO MUCH time on quotes before and the new process saved the day.
G2

Cons

If you have poor network service, you will experience sync issues
G2

Cons

Get the team on consensus when you choose new software. We made it a requirement but I realise now that we didn't talk it through enough. Made training probably more difficult than it should have been.
G2