So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Capterra
Buildertrend has extensive customization options through the use of custom fields, filters, and views. The system is straight forward to navigate, and never leaves you wondering exactly where you're at in the program.
Capterra
ServiceMax configuration needs some type of versioning or configuration tracking.
Capterra
The accounting functions are rather simplistic, and lacking some necessary features to make things work well. Also, the print-outs are not very consistent and sometimes lack pertinent project information such as the job name.
Capterra
Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
GetApp
Great array of tools to use in making the building process methodical, tools like the documents folder for all project drawings and specification are great. The integration with Xero was a big plus.
GetApp
The only real negative point to Servicemax is the resource hunger.
GetApp
Unable to autosave to-do's or the daily log is obnoxious. If you accidentally close out the program you lose all data.
GetApp
So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Software Advice
It allows better communication between us, the company, and the customer. This allows the client to know how the work is progressing and for us to make the corrections he wants.
Software Advice
We had multiple issues with the dispatch console which have led to periods of downtime
Software Advice
The cost is somewhat high, but it is still cost-effective to use. It also does not have many integrations with construction applications.
Software Advice
Drastically expanding the time it takes to perform essential job functions
Trust Radius
Their team works daily to make improvements based on their clients' requests.
Trust Radius
ServiceMax developers could benefit from having, at a minimum, a surface level understanding of the limitations of object oriented programming
Trust Radius
Provide incentives for Super Users that are helping BuilderTrend acquire new business. Advocates should be their best friend.
Trust Radius
It is easy to use and can be downloaded on a tablet, phone or laptop. It is also easy to integrate into other 3rd party applications.
G2
All the information can be stored in one place. The financial aspect is clear and clean. Homeowners have access to all the information in one place. RFI's are easy to keep track of and keep subvendors on task.
G2
If you have poor network service, you will experience sync issues
G2
The constant updates. The selections tab, we are a custom home builder and do not have standard selections for every job so we cannot just auto populate. Also it doesnt print well at all. Edit in excel / word sometime fails and you loose EVRYTHING!
G2
