Service-max vs BigChange

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BigChange vs Service-max

Service-max vs BigChange Comparison

BigChange vs Service-max Comparison

Change

3.8/5

Visit Website Service-max

Change

BigChange

3.6/5

Visit Website BigChange

About Software

Service-max

Servicemax is one of the best field service management software. it has over 50 technicians who provide flawless field service, and they optimise every aspect of their end-to-end field service operations, including: workforce optimisation, advanced scheduling & dispatch, parts logistics, inventory & depot repair, installed base, entitlements & real-time communication. The goal of Servicemax is to provide customers with asset-centric field service management software that enables them to keep the world go... Read more

BigChange

BigChange is the finished Job Management Platform that is assisting the field with adjusting businesses across the UK to win more work, assume command over their tasks and deliver winning customer encounters. Bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence into one easy to utilize and simple to coordinate platform, cloud-based platform. BigChange frees you from wasteful paper-based processes and the intr... Read more

Rating Comparisons

Overall

3.8/5

3.6/5

Features

3.9/5

4.2/5

Customer Support

4.1/5

4.6/5

Pricing Score

3.8/5

4.3/5

Mobile App

3.5/5

Ease of Use

4/5

4.3/5

Popularity

3.7/5

4.2/5

Pros and Cons

Capterra

4.2/5

4.5/5

Pros

So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Capterra

Pros

Its are fantastic and the whole team at big change is just great and very helpful.
Capterra

Cons

ServiceMax configuration needs some type of versioning or configuration tracking.
Capterra

Cons

Tracker lagging and the use of admin not being tailored to specifics.
Capterra

GetApp

4.2/5

4.5/5

Pros

Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
GetApp

Pros

Good company to partner with , staff are friendly and very helpful , the system does exactly what it says on the tin.
GetApp

Cons

The only real negative point to Servicemax is the resource hunger.
GetApp

Cons

Hands down the worst mistake I have made in choosing this software for our workforce. We have had it for approximately a year and have not used it yet.
GetApp

Software Advice

4.2/5

4.5/5

Pros

So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Software Advice

Pros

The main thing is the reduction in admin time, both back office and time on site filling in job sheets.
Software Advice

Cons

We had multiple issues with the dispatch console which have led to periods of downtime
Software Advice

Cons

The way the CRM works on the tablets. using the software correctly its impossible to create a job from the tablet to a customers specific asset.
Software Advice