So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Capterra
Its are fantastic and the whole team at big change is just great and very helpful.
Capterra
ServiceMax configuration needs some type of versioning or configuration tracking.
Capterra
Tracker lagging and the use of admin not being tailored to specifics.
Capterra
Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
GetApp
Good company to partner with , staff are friendly and very helpful , the system does exactly what it says on the tin.
GetApp
The only real negative point to Servicemax is the resource hunger.
GetApp
Hands down the worst mistake I have made in choosing this software for our workforce. We have had it for approximately a year and have not used it yet.
GetApp
So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Software Advice
The main thing is the reduction in admin time, both back office and time on site filling in job sheets.
Software Advice
We had multiple issues with the dispatch console which have led to periods of downtime
Software Advice
The way the CRM works on the tablets. using the software correctly its impossible to create a job from the tablet to a customers specific asset.
Software Advice
