Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites.
Capterra
It seemed user friendly and like it would streamline our business. It has a lot of useful features if you can find them when you need them.
Capterra
We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product.
Capterra
Very disappointed with every customer interaction.
Capterra
Field Service Lighting is by far a great product. It keeps all my files separate and organized.
GetApp
Very responsive to help you understand how too spend more money to make less money writing a simple invoice.
GetApp
Customizing the system is difficult without in depth training.
GetApp
They used to charge for every call to tech support but after complaints that was changed.
GetApp
Salesforce helps my work day go by with ease! It keeps me organized and on task! Plus I love how it keeps all my co-workers and I stay on the same page, with each case!
Software Advice
It keeps the technicians on task
Software Advice
Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint. Salesforce is typically really great!
Software Advice
The program could be more user friendly to get it set up
Software Advice
The intelligent scheduling capabilities of Salesforce Field Service stand out as one of its best features. It takes into account various factors such as technician skills, availability, location, and customer preferences to optimize scheduling and assign the most suitable resource to each job.
G2
The user interface and design is straightforward and mostly easy to navigate
G2
The configuration process in Salesforce Field Service can be quite complex and time-consuming.
G2
Too many steps to get to one change. it could be simplified.
G2
