Sales-Force vs Workiz

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Workiz vs Sales-Force

Sales-Force vs Workiz Comparison

Workiz vs Sales-Force Comparison

Change

4/5

Visit Website Sales-Force

Change

Workiz

4.2/5

Visit Website Workiz

About Software

Sales-Force

Salesforce field service software helps field services teams by providing a connected experience. in addition to elevating employee interactions and exceeding customer expectations, it connects the back office to the field. to make every moment special, engage clients on their preferred digital channel with real-time appointment updates, information about mobile workers, and virtual troubleshooting. with Salesforces’s field service lightning organizations may create work orders, access knowledge articl... Read more

Workiz

Workiz is the leading field service management platform for small and medium sized businesses. it's designed by and for field service professionals, so you can trust it. more than 110,000 pros in north america use it. Field service professionals can expand their business using workiz. field service businesses can manage their scheduling, billing, payment processing, and other tasks with the help of workiz's user-friendly platform.... Read more

Rating Comparisons

Overall

4/5

4.2/5

Features

4.3/5

4.2/5

Customer Support

4.1/5

4.5/5

Pricing Score

4/5

4.5/5

Mobile App

3.7/5

3.75/5

Ease of Use

4/5

4.5/5

Popularity

4/5

4.3/5

Pros and Cons

Capterra

4.5/5

4.6/5

Pros

Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites.
Capterra

Pros

Super simple and user friendly. Very easy to navigate through.
Capterra

Cons

We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product.
Capterra

Cons

Customer service is unhelpful with a very poor attitude. Tech support is poor with a poor attitude.
Capterra

GetApp

4.2/5

4.6/5

Pros

Field Service Lighting is by far a great product. It keeps all my files separate and organized.
GetApp

Pros

Excellent product, excellent features, Awesome customer service, Great prices. We are fairly new with Workiz, but loving it so far.
GetApp

Cons

Customizing the system is difficult without in depth training.
GetApp

Cons

Issues dialing customers while entering passcode at times. This can be frustrating when the numbers pressed are not recognized.
GetApp

Software Advice

4.5/5

4.6/5

Pros

Salesforce helps my work day go by with ease! It keeps me organized and on task! Plus I love how it keeps all my co-workers and I stay on the same page, with each case!
Software Advice

Pros

Very easy to operate and see exactly where, when and what you finished. I like of a job isn't finished unless you know why it's not finished
Software Advice

Cons

Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint. Salesforce is typically really great!
Software Advice

Cons

trouble understanding the estimate vs job input.
Software Advice

4.1/5

4.6/5

Pros

The intelligent scheduling capabilities of Salesforce Field Service stand out as one of its best features. It takes into account various factors such as technician skills, availability, location, and customer preferences to optimize scheduling and assign the most suitable resource to each job.
G2

Pros

The Workiz program is simple, straightforward and easy to use. The best thing about the product is it has integrations that work well with other programs, this allows you to focus on running the business and not learning the program.
G2

Cons

The configuration process in Salesforce Field Service can be quite complex and time-consuming.
G2

Cons

Lots of bugs and the workflow is very far from being intuitive. The system is flexible and if you're tech savvy it's very very very frustrating to my team to deal with the bugs and counterintuitive workflow.which is tough for my type of business, but they're working to improve that so I don't expect it to be an issue forever.
G2