Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites.
Capterra
Extremely easy to use, Granular functionality for alerts, personalizable dashboards, Great monitoring features.
Capterra
We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product.
Capterra
The day to day tasks and the bulk tasks need an upgrade. Things that other platforms do VZW needs to do
Capterra
Field Service Lighting is by far a great product. It keeps all my files separate and organized.
GetApp
Great software that can generate savings and improve productivity. Weigh the costs and benefits and decide if your company can make the move to Verizon Connect, you will benefit greatly.
GetApp
Customizing the system is difficult without in depth training.
GetApp
Can’t cancel the contract even though you provide the written 60 days notice. Fraudulent billing, obnoxious customer service.
GetApp
Salesforce helps my work day go by with ease! It keeps me organized and on task! Plus I love how it keeps all my co-workers and I stay on the same page, with each case!
Software Advice
Instead of needing 2 to 3 different software programs, Verizon WORK alone produces these reports.
Software Advice
Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint. Salesforce is typically really great!
Software Advice
Product enhancement of certain issues. Example, more than one email address, speed of program when changing on the dashboard.
Software Advice
The intelligent scheduling capabilities of Salesforce Field Service stand out as one of its best features. It takes into account various factors such as technician skills, availability, location, and customer preferences to optimize scheduling and assign the most suitable resource to each job.
G2
Nothing, they suck at everything. They can't help you with anything.
G2
The configuration process in Salesforce Field Service can be quite complex and time-consuming.
G2
Everything sucks, customer service sucks, they can't help you at all. Worst company ever, customer service sucks and they charge you for additional devices. When you find out and try getting your money back they can’t help you at all and go around saying they will escalate the case. I was charged for 2 additional devices for an entire year. Try getting my money back, they never call me back.
G2
