Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites.
Capterra
It was fantastic and I was ready to go after an hour from scheduling engineers to billing. The solution is super easy and they have responded very quickly to every question I have asked yet.
Capterra
We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product.
Capterra
The bad part is you have to try the software to see how it works so you tie up hundreds of hours of inputting your data.
Capterra
Field Service Lighting is by far a great product. It keeps all my files separate and organized.
GetApp
This is a great tool if you have employees who are out and about. Very easy to use and a great way to bring efficiency to your team that is in the field.
GetApp
Customizing the system is difficult without in depth training.
GetApp
This error will cost me hundreds of hours and thousands of dollars to move my data.
GetApp
Salesforce helps my work day go by with ease! It keeps me organized and on task! Plus I love how it keeps all my co-workers and I stay on the same page, with each case!
Software Advice
Job reports are great to be able to go back on jobs and find out what was done and go over site pictures.
Software Advice
Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint. Salesforce is typically really great!
Software Advice
Technicians are so limited in their permissions which is not ideal for empowered employees or small shops.
Software Advice
The intelligent scheduling capabilities of Salesforce Field Service stand out as one of its best features. It takes into account various factors such as technician skills, availability, location, and customer preferences to optimize scheduling and assign the most suitable resource to each job.
G2
Great for Automated Scheduling, Automatic Reminders, Calendar Management, Digital Signage, Document Management, Employee Databases, Employee Scheduling, Group Scheduling, Import/Export Data, Multi-Language, Reporting, Resource Management, and Task Management
G2
The configuration process in Salesforce Field Service can be quite complex and time-consuming.
G2
Need Mac however outsider Calendar Syncing, Accounting Integration, Client Website Integration, Email Integration, and Mobile Access are justified, despite all the trouble
G2
