Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites.
Capterra
I really like to have all aspects of the job coordinated within SW21. From the scheduling, to the billing, to the vendor invoices, it all ties together centered around the job. I think the accounting program within SW21 is very efficient.
Capterra
We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product.
Capterra
There are a few small things I would like to see tweeked but not enough to have called about it. For the most part, I am very happy with the program.
Capterra
Field Service Lighting is by far a great product. It keeps all my files separate and organized.
GetApp
Love the ability for the employees in the field and in the office to share and enter data.
GetApp
Customizing the system is difficult without in depth training.
GetApp
There are some limitations within the boundaries of the developers who created the software. Such as we've had problems adding simple HTML img tags to the automated Successware21 customer emails.
GetApp
Salesforce helps my work day go by with ease! It keeps me organized and on task! Plus I love how it keeps all my co-workers and I stay on the same page, with each case!
Software Advice
I have been using this software for my company's service-based business, and I can confidently say that it helps lots to manage my operations. The software allows me to effortlessly create and manage appointments, assign jobs to technicians, and track their progress in real-time.
Software Advice
Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint. Salesforce is typically really great!
Software Advice
I face some minor issues on Purchase Order and Exports Reports but it was quickly solved by the support team.
Software Advice
The intelligent scheduling capabilities of Salesforce Field Service stand out as one of its best features. It takes into account various factors such as technician skills, availability, location, and customer preferences to optimize scheduling and assign the most suitable resource to each job.
G2
Puts all aspects of our business in one place. Allows us to be mobile but connected via the software and successware mobile.
G2
The configuration process in Salesforce Field Service can be quite complex and time-consuming.
G2
My accountant is not familiar with the program and that limits what she can do and help with in the accounting side.
G2
