Sales-Force vs Successware

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Successware vs Sales-Force

Sales-Force vs Successware Comparison

Successware vs Sales-Force Comparison

Change

4/5

Visit Website Sales-Force

Change

Successware

3.4/5

Visit Website Successware

About Software

Sales-Force

Salesforce field service software helps field services teams by providing a connected experience. in addition to elevating employee interactions and exceeding customer expectations, it connects the back office to the field. to make every moment special, engage clients on their preferred digital channel with real-time appointment updates, information about mobile workers, and virtual troubleshooting. with Salesforces’s field service lightning organizations may create work orders, access knowledge articl... Read more

Successware

All-in-one software to manage dispatching, customer information, service agreements, accounting, sales leads, and more. Our industry-driving portable field service solutions, Successware Versatile, permits specialists to completely run their positions from the field including time stamping, invoicing and payment processing which are all synchronised into Successware continuously. Full functional and accounting reports will permit you to break down and manage your business permitting you to accomplish higher ... Read more

Rating Comparisons

Overall

4/5

3.4/5

Features

4.3/5

2.6/5

Customer Support

4.1/5

4.3/5

Pricing Score

4/5

4.0/5

Mobile App

3.7/5

2.6/5

Ease of Use

4/5

3.6/5

Popularity

4/5

3.8/5

Pros and Cons

Capterra

4.5/5

4.1/5

Pros

Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites.
Capterra

Pros

I really like to have all aspects of the job coordinated within SW21. From the scheduling, to the billing, to the vendor invoices, it all ties together centered around the job. I think the accounting program within SW21 is very efficient.
Capterra

Cons

We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product.
Capterra

Cons

There are a few small things I would like to see tweeked but not enough to have called about it. For the most part, I am very happy with the program.
Capterra

GetApp

4.2/5

4.1/5

Pros

Field Service Lighting is by far a great product. It keeps all my files separate and organized.
GetApp

Pros

Love the ability for the employees in the field and in the office to share and enter data.
GetApp

Cons

Customizing the system is difficult without in depth training.
GetApp

Cons

There are some limitations within the boundaries of the developers who created the software. Such as we've had problems adding simple HTML img tags to the automated Successware21 customer emails.
GetApp

Software Advice

4.5/5

4.1/5

Pros

Salesforce helps my work day go by with ease! It keeps me organized and on task! Plus I love how it keeps all my co-workers and I stay on the same page, with each case!
Software Advice

Pros

I have been using this software for my company's service-based business, and I can confidently say that it helps lots to manage my operations. The software allows me to effortlessly create and manage appointments, assign jobs to technicians, and track their progress in real-time.
Software Advice

Cons

Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint. Salesforce is typically really great!
Software Advice

Cons

I face some minor issues on Purchase Order and Exports Reports but it was quickly solved by the support team.
Software Advice

4.1/5

Pros

The intelligent scheduling capabilities of Salesforce Field Service stand out as one of its best features. It takes into account various factors such as technician skills, availability, location, and customer preferences to optimize scheduling and assign the most suitable resource to each job.
G2

Pros