Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites.
Capterra
Skedulo has enabled us to scale, control and communicate with our team in an efficient and professional manner. Its ease of use continues to impress us even after 4 years and their mission for continuous improvement means the app is always being enhanced.
Capterra
We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product.
Capterra
Nothing, the software fulfils all we need from it.
Capterra
Field Service Lighting is by far a great product. It keeps all my files separate and organized.
GetApp
One of the best applications to use from a mobile perspective as they have made it real simple, fast, reliable and no breakage during work on the mobile application. Their customer support is great.
GetApp
Customizing the system is difficult without in depth training.
GetApp
They need to make few updates from time to time on the maps therefore it is an issue.
GetApp
Salesforce helps my work day go by with ease! It keeps me organized and on task! Plus I love how it keeps all my co-workers and I stay on the same page, with each case!
Software Advice
One of the best applications to use from a mobile perspective as they have made it real simple, fast, reliable and no breakage during work on the mobile application. Their customer support is great.
Software Advice
Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint. Salesforce is typically really great!
Software Advice
They need to make few updates from time to time on the maps therefore it is an issue.
Software Advice
They apparently have an excellent sales team.
Trust Radius
Provides enough tabs to get all the information to our phlebotomists.
Trust Radius
Mobile users can only see one day at a time, making point-of-care scheduling cumbersome.
Trust Radius
It would be nice to have a way to communicate directly through the app. Like a live chat option open from us to our phlebotomist Skedulo users.
Trust Radius
The intelligent scheduling capabilities of Salesforce Field Service stand out as one of its best features. It takes into account various factors such as technician skills, availability, location, and customer preferences to optimize scheduling and assign the most suitable resource to each job.
G2
The tool for marking days complete is simple but if there was a reminder notification to mark when you start a job that would be helpful.
G2
The configuration process in Salesforce Field Service can be quite complex and time-consuming.
G2
I wish that the notifications for new jobs would be in chronological date order. Randomness is difficult. I also wonder if there is a way to approve jobs for the entire year. Having jobs sitting in notifications and not populating on your calendar makes it easy to miss something which could be catastrophic for business.
G2
