Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites.
Capterra
The software has been great and has performed as described. The integration team has been awesome as well.
Capterra
We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product.
Capterra
From a technician and management perspective the platform either does not record any of your information for the day because it failed to sync or it crashes and won't log you in on the day.
Capterra
Field Service Lighting is by far a great product. It keeps all my files separate and organized.
GetApp
Customer support is the best. Nice to be able to talk to real people and have them remote in and help with issues.
GetApp
Customizing the system is difficult without in depth training.
GetApp
Nothing we were sold or told would work ended up working. This has been an extremely disappointing, costly and frustrating experience with SimPro
GetApp
Salesforce helps my work day go by with ease! It keeps me organized and on task! Plus I love how it keeps all my co-workers and I stay on the same page, with each case!
Software Advice
The Quote features and catalogue worked well
Software Advice
Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint. Salesforce is typically really great!
Software Advice
Time entering, looking back on jobs, live time costing
Software Advice
They apparently have an excellent sales team.
Trust Radius
Good webinars
Trust Radius
Mobile users can only see one day at a time, making point-of-care scheduling cumbersome.
Trust Radius
Ability to create leave forms for the employees (to my best knowledge, this doesn't exist)
Trust Radius
The intelligent scheduling capabilities of Salesforce Field Service stand out as one of its best features. It takes into account various factors such as technician skills, availability, location, and customer preferences to optimize scheduling and assign the most suitable resource to each job.
G2
The program has definitely made the administration and workflow much easier. This then feeds back with good reporting. Once you understand the interconnection of each element of the app/program, it makes the communication within my division and clients much easier
G2
The configuration process in Salesforce Field Service can be quite complex and time-consuming.
G2
One thing that was difficult was the first initial setup so that it can work within our industry. There are still a few things that we need to find a work around for as our application or approach is a bit different to the general trades
G2
