Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites.
Capterra
They can just open the link and look at everything we wrote up. Our customers love the detail and the ease of use for approving quotes and for looking up their asset history on their own.
Capterra
We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product.
Capterra
It is a very complicated process that they hide during the demos.
Capterra
Field Service Lighting is by far a great product. It keeps all my files separate and organized.
GetApp
Our overall experience is outstanding. The ServiceTrade team is very responsive if any issue does come up.
GetApp
Customizing the system is difficult without in depth training.
GetApp
The deficiencies are difficult to explain in a video when you're trying to do it in under a minute. On the mobile app its worse, you only get 10 seconds.
GetApp
Salesforce helps my work day go by with ease! It keeps me organized and on task! Plus I love how it keeps all my co-workers and I stay on the same page, with each case!
Software Advice
Service Trade is a valuable tool to help manage our business from intake to invoicing.
Software Advice
Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint. Salesforce is typically really great!
Software Advice
I would like to see all the add on features (Parts Ledger & Timecard) to be accessed through the main software website/Mobile app. We also need affordable solutions to integrate with other 3rd party Facility Management Software. (Service Channel, Corrigo, Simple FM, Ecotrak).
Software Advice
The intelligent scheduling capabilities of Salesforce Field Service stand out as one of its best features. It takes into account various factors such as technician skills, availability, location, and customer preferences to optimize scheduling and assign the most suitable resource to each job.
G2
ST is a program with enormous customization and utilisation opportunities. The messaging to customers is very user friendly and provides a comprehensive experience.
G2
The configuration process in Salesforce Field Service can be quite complex and time-consuming.
G2
ST is such an open platform that there is a lack of best practices and requires purchasing additional support to customise things to your company. There is a constant roll out of new features that require you to constantly update your own practices, which is time consuming and costly.
G2
