Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites.
Capterra
One of the great things it has is the integration with other tools, like slack or even having an API to create cases. The notifications work like a charm
Capterra
We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product.
Capterra
ServiceNow has a steep learning curve, and I'm not sure how necessary it is. There are a lot of features, sure, but finding what you need can be very difficult at times.
Capterra
Field Service Lighting is by far a great product. It keeps all my files separate and organized.
GetApp
Servicenow is a powerful system that allows multiple users in a very comprehensive help-desk ticketing environment. Easy searches of archives help to identify service needs and trends. Intuitive data-entry.
GetApp
Customizing the system is difficult without in depth training.
GetApp
My least favourite part is the reporting structure. It is not intuitive at all and less experienced users have difficulty capturing needed data.
GetApp
Salesforce helps my work day go by with ease! It keeps me organized and on task! Plus I love how it keeps all my co-workers and I stay on the same page, with each case!
Software Advice
The software is easy to use and read exactly what details you need. It is customizable to run various reports, as well as for automated actions for things you need done when some steps are completed.
Software Advice
Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint. Salesforce is typically really great!
Software Advice
It does require someone to be an administrator to really learn the platform and be able to configure it the way it is needed. It is not as mobile device friendly as it could be.
Software Advice
The intelligent scheduling capabilities of Salesforce Field Service stand out as one of its best features. It takes into account various factors such as technician skills, availability, location, and customer preferences to optimize scheduling and assign the most suitable resource to each job.
G2
App Engine makes it easy to quickly stand up an app, even for someone with little history of software development. I marvelled at standing up a basic app in an hour or less, and making it much more robust in just a day.
G2
The configuration process in Salesforce Field Service can be quite complex and time-consuming.
G2
There still seems to be some growth opportunities in making UI customization more straight-forward. Guided app creation is straight-forward, but UI Builder has a much bigger learning curve. More drag and drop would be great.
G2
