Sales-Force vs Service-max

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Service-max vs Sales-Force

Sales-Force vs Service-max Comparison

Service-max vs Sales-Force Comparison

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4/5

Visit Website Sales-Force

Change

Service-max

3.8/5

Visit Website Service-max

About Software

Sales-Force

Salesforce is known for its specialized CRM and field service management platform, and it is suitable for all types of small and large businesses. Its Field Service Lightning module provides an integrated platform for technicians and managers. If we talk about other features, automation of scheduling, resource allocation and dispatch is considered to be a special feature of Salesforce. This software is also considered commendable for customer management and sales tracking.... Read more

Service-max

ServiceMax is a high-end field service management software designed for complex business operations. Its specialty is that its advanced scheduling system and resource optimization tools make the work of technicians easier and better. The specialty of ServiceMax is predictive maintenance, which has proved to be very helpful in reducing service interruptions and increasing uptime. The features of ServiceMax mobile applications are very easy to operate. This software mainly provides its services in areas like m... Read more

Rating Comparisons

Overall

4/5

3.8/5

Features

4.3/5

3.9/5

Customer Support

4.1/5

Pricing Score

4/5

3.8/5

Mobile App

3.7/5

3.5/5

Ease of Use

4/5

Popularity

4/5

3.7/5

Pros and Cons

Capterra

4.5/5

4.2/5

Pros

Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites.
Capterra

Pros

So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Capterra

Cons

We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product.
Capterra

Cons

ServiceMax configuration needs some type of versioning or configuration tracking.
Capterra

GetApp

4.2/5

Pros

Field Service Lighting is by far a great product. It keeps all my files separate and organized.
GetApp

Pros

Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
GetApp

Cons

Customizing the system is difficult without in depth training.
GetApp

Cons

The only real negative point to Servicemax is the resource hunger.
GetApp

Software Advice

4.5/5

4.2/5

Pros

Salesforce helps my work day go by with ease! It keeps me organized and on task! Plus I love how it keeps all my co-workers and I stay on the same page, with each case!
Software Advice

Pros

So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Software Advice

Cons

Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint. Salesforce is typically really great!
Software Advice

Cons

We had multiple issues with the dispatch console which have led to periods of downtime
Software Advice

Trust Radius

3.05/5

2.5/5

Pros

They apparently have an excellent sales team.
Trust Radius

Pros

Drastically expanding the time it takes to perform essential job functions
Trust Radius

Cons

Mobile users can only see one day at a time, making point-of-care scheduling cumbersome.
Trust Radius

Cons

ServiceMax developers could benefit from having, at a minimum, a surface level understanding of the limitations of object oriented programming
Trust Radius

4.1/5

3.7/5

Pros

The intelligent scheduling capabilities of Salesforce Field Service stand out as one of its best features. It takes into account various factors such as technician skills, availability, location, and customer preferences to optimize scheduling and assign the most suitable resource to each job.
G2

Pros