Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites.
Capterra
The most impactful features for us are all of the automatic things the software does to communicate with our customers. It emails and texts them automatically the day before an appointment and when the technician is on their way.
Capterra
We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product.
Capterra
The only things that could be better are: The field application for technicians. It would be easier for us if we could create and edit inspection reports in the service fusion app itself instead of having to leave the app to fill out our reports and then upload them to the job.
Capterra
Field Service Lighting is by far a great product. It keeps all my files separate and organized.
GetApp
Integrate well with QuickBooks for billing, all of the admin staff love the output and reports showing the growth of our business, and our technicians love the mobile app for billing.
GetApp
Customizing the system is difficult without in depth training.
GetApp
The reporting is very limited and you can't get all of your data out of the system. Some of the reports are currently providing bad data and cannot be used
GetApp
Salesforce helps my work day go by with ease! It keeps me organized and on task! Plus I love how it keeps all my co-workers and I stay on the same page, with each case!
Software Advice
It's a great tool, very intuitive with significant flexibility. It has the potential to be great if the company would invest in the infrastructure flaws that make the software continue to go down/fail.
Software Advice
Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint. Salesforce is typically really great!
Software Advice
The customer service is just terrible. The software goes down for hours and hours leaving you in a lurch. They have no after hours support.
Software Advice
The intelligent scheduling capabilities of Salesforce Field Service stand out as one of its best features. It takes into account various factors such as technician skills, availability, location, and customer preferences to optimize scheduling and assign the most suitable resource to each job.
G2
The ability to track each leg of a job to completion, including the ability to communicate with the customer. Would like to be able to delete fields that we don't use like you can in other CRM systems.
G2
The configuration process in Salesforce Field Service can be quite complex and time-consuming.
G2
Sometimes we have a distributor, customer, and parent account, it's challenging to capture all this information, and we tend to use a location nickname to add the information needed. It would be nice if there were another field or if we had the capability to rename a field that we do.
G2
