Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites.
Capterra
We were very excited to get started with a package that seemed like it would be a powerful tool to reduce our office work.
Capterra
We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product.
Capterra
The integration to Quickbooks online always has issues. The balance between programs is always wrong.
Capterra
Field Service Lighting is by far a great product. It keeps all my files separate and organized.
GetApp
I use all their features and each one does an amazing job of saving me time and helps me better serve my clients. The people are amazing, absolutely amazing.
GetApp
Customizing the system is difficult without in depth training.
GetApp
The potential for making mistakes in scheduling jobs is high. These user mistakes can lead to jobs simply disappearing, or unable to be found.
GetApp
Salesforce helps my work day go by with ease! It keeps me organized and on task! Plus I love how it keeps all my co-workers and I stay on the same page, with each case!
Software Advice
The features of the system and integration with other software.
Software Advice
Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint. Salesforce is typically really great!
Software Advice
The customer service made me feel like our account wasn't a priority. They also removed tiered pricing without notice. When I inquired why our pricing was higher, I was told about the tiered pricing and because it only affected a few clients, they intentionally didn't notify us about the change.
Software Advice
They apparently have an excellent sales team.
Trust Radius
Service Autopilot has a user-friendly interface that is easy to navigate, making it a great choice for landscape organisations.
Trust Radius
Mobile users can only see one day at a time, making point-of-care scheduling cumbersome.
Trust Radius
Users have reported that the system is overcomplicated and requires hours of setup and customization even for simple tasks.
Trust Radius
The intelligent scheduling capabilities of Salesforce Field Service stand out as one of its best features. It takes into account various factors such as technician skills, availability, location, and customer preferences to optimize scheduling and assign the most suitable resource to each job.
G2
The ease of use to schedule, dispatch and bill for services as well as the automation's feature to automate tasks and events both internally and externally.
G2
The configuration process in Salesforce Field Service can be quite complex and time-consuming.
G2
Filtering for data and getting accurate data in reports or lookups is sometimes difficult.
G2
