Sales-Force vs Sera

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Sera vs Sales-Force

Sales-Force vs Sera Comparison

Sera vs Sales-Force Comparison

Change

4/5

Visit Website Sales-Force

Change

Sera

4.24/5

Visit Website Sera

About Software

Sales-Force

Salesforce field service software helps field services teams by providing a connected experience. in addition to elevating employee interactions and exceeding customer expectations, it connects the back office to the field. to make every moment special, engage clients on their preferred digital channel with real-time appointment updates, information about mobile workers, and virtual troubleshooting. with Salesforces’s field service lightning organizations may create work orders, access knowledge articl... Read more

Sera

Sera helps little to moderate sized HVAC, plumbing, and electrical businesses make more money by cutting as the day progresses to-day confusion and assisting centre around the most elevated esteem with working. Sera assists entrepreneurs with focusing just on the main thing, making it more straightforward to prepare new staff, decrease turnover, and quit depending entirely on the one staff member who knows how to function the product. Sera was made with the fundamental standard of assisting private workers... Read more

Rating Comparisons

Overall

4/5

4.24/5

Features

4.3/5

3.4/5

Customer Support

4.1/5

4.8/5

Pricing Score

4/5

4.4/5

Mobile App

3.7/5

Ease of Use

4/5

4.4/5

Popularity

4/5

4.2/5

Pros and Cons

Capterra

4.5/5

4.6/5

Pros

Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites.
Capterra

Pros

This is a very easy-to-use platform, easy to train and implement.
Capterra

Cons

We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product.
Capterra

Cons

Need to be able to edit the booking windows.
Capterra

GetApp

4.2/5

4.6/5

Pros

Field Service Lighting is by far a great product. It keeps all my files separate and organized.
GetApp

Pros

Sensitive content was the best thing that SERA has. She is the best and made a very difficult transition much better.
GetApp

Cons

Customizing the system is difficult without in depth training.
GetApp

Cons

I disliked that the job summary from previous work down prior to Sera was not available.
GetApp

Software Advice

4.5/5

4.6/5

Pros

Salesforce helps my work day go by with ease! It keeps me organized and on task! Plus I love how it keeps all my co-workers and I stay on the same page, with each case!
Software Advice

Pros

It is so easy to use and easy to navigate. I love NOT having to map and consolidate jobs, that Sera does it for you!
Software Advice

Cons

Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint. Salesforce is typically really great!
Software Advice

Cons

I do not like that info didn't carry over from old system, so we are still using the old system and working out of both is not ideal and more time consuming.
Software Advice

4.1/5

4.3/5

Pros

The intelligent scheduling capabilities of Salesforce Field Service stand out as one of its best features. It takes into account various factors such as technician skills, availability, location, and customer preferences to optimize scheduling and assign the most suitable resource to each job.
G2

Pros

Support staff is great. System is easy to use. Accessible from the desktop to tablets to cell phones. Zapier triggers are great - need more.
G2

Cons

The configuration process in Salesforce Field Service can be quite complex and time-consuming.
G2

Cons

There is no published roadmap. We don't know if we should invest in developing external (or connected) functionality or not. It would help to have a report writer to develop custom reports.
G2