Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites.
Capterra
The functions of being a dispatching and accounting system just works. Nothing really fancy but work well for what it is.
Capterra
We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product.
Capterra
Lack of reports or being able to be reactive to changes. Everything costs more money is custom. You want to know how much each individual tech made each week or month that will be x amount of money to program that. Those sorts of responses to what should be basic functions are not there. Also a lot of downtime issues and lack of support. Very slow Response times.
Capterra
Field Service Lighting is by far a great product. It keeps all my files separate and organized.
GetApp
It has a solution for the following parts of our business. Dispatch, accounting, AP, AR,GL, Inventory, Job Cost, paperless invoicing, web mobile tech application, payroll, customer notification system, customer web portal.
GetApp
Customizing the system is difficult without in depth training.
GetApp
We have been using this software for 20 years. We have no complaints.
GetApp
Salesforce helps my work day go by with ease! It keeps me organized and on task! Plus I love how it keeps all my co-workers and I stay on the same page, with each case!
Software Advice
It has a solution for the following parts of our business. Dispatch, accounting, AP, AR,GL, Inventory, Job Cost, paperless invoicing, web mobile tech application, payroll, customer notification system, customer web portal.
Software Advice
Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint. Salesforce is typically really great!
Software Advice
We have been using this software for 20 years. We have no complaints.
Software Advice
The intelligent scheduling capabilities of Salesforce Field Service stand out as one of its best features. It takes into account various factors such as technician skills, availability, location, and customer preferences to optimize scheduling and assign the most suitable resource to each job.
G2
The software has made progress in its 3.0 version promptly addressing bugs and issues. It requires some effort to locate account information it also offers a range of features and is easy to learn.
G2
The configuration process in Salesforce Field Service can be quite complex and time-consuming.
G2
It does require an expert user to resolve any problems. It may not cater to every businesss requirements. Relying on external references for understanding its functionality poses challenges.
G2
