Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites.
Capterra
It's been virtually seamless, and the online chat helps as well as email responses have been quick, courteous and helpful always.
Capterra
We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product.
Capterra
The only thing I disliked about this software package was the lack of ability to be able to add our own custom columns in various areas such as customer base and inventory.
Capterra
Field Service Lighting is by far a great product. It keeps all my files separate and organized.
GetApp
It's been virtually seamless, and the online chat helps as well as email responses have been quick, courteous and helpful always.
GetApp
Customizing the system is difficult without in depth training.
GetApp
First you don't have your invoices being sent through your own email they are all from @reachoutsuite which confuses my customers and they get sent to the spam folder.
GetApp
Salesforce helps my work day go by with ease! It keeps me organized and on task! Plus I love how it keeps all my co-workers and I stay on the same page, with each case!
Software Advice
It's been virtually seamless, and the online chat helps as well as email responses have been quick, courteous and helpful always! They even saved my bacon when I needed to input speedily but the system was lagging. The online help gave a speedy resolution!
Software Advice
Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint. Salesforce is typically really great!
Software Advice
As with any new program, having to input all of our information took time, but was totally worth it!
Software Advice
The intelligent scheduling capabilities of Salesforce Field Service stand out as one of its best features. It takes into account various factors such as technician skills, availability, location, and customer preferences to optimize scheduling and assign the most suitable resource to each job.
G2
This fantastic new software integrates video marketing, lead generation and email marketing. It effectively customises email and increases the open rate of cold emails.
G2
The configuration process in Salesforce Field Service can be quite complex and time-consuming.
G2
The video credit is deducted when the video is generated, not downloaded.
G2