Sales-Force vs ReachOut Suite

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ReachOut Suite vs Sales-Force

Sales-Force vs ReachOut Suite Comparison

ReachOut Suite vs Sales-Force Comparison

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4/5

Visit Website Sales-Force

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ReachOut Suite

3.66/5

Visit Website ReachOut Suite

About Software

Sales-Force

Salesforce field service software helps field services teams by providing a connected experience. in addition to elevating employee interactions and exceeding customer expectations, it connects the back office to the field. to make every moment special, engage clients on their preferred digital channel with real-time appointment updates, information about mobile workers, and virtual troubleshooting. with Salesforces’s field service lightning organizations may create work orders, access knowledge articl... Read more

ReachOut Suite

The ReachOut suite of tools provides field managers and workers with the essential resources for task assignment, planning, execution, and monitoring. It seamlessly connects back-office and field personnel through a cloud-based platform. With a range of field service management features like ticketing, GPS tracking, checklists, Kanban workflow boards, and calendar scheduling, field workers and supervisors can efficiently organise their daily activities. ReachOut offers a robust web backend and user-frien... Read more

Rating Comparisons

Overall

4/5

3.66/5

Features

4.3/5

3.4/5

Customer Support

4.1/5

4.8/5

Pricing Score

4/5

4.9/5

Mobile App

3.7/5

Ease of Use

4/5

4.7/5

Popularity

4/5

4.2/5

Pros and Cons

Capterra

4.5/5

4.8/5

Pros

Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites.
Capterra

Pros

It's been virtually seamless, and the online chat helps as well as email responses have been quick, courteous and helpful always.
Capterra

Cons

We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product.
Capterra

Cons

The only thing I disliked about this software package was the lack of ability to be able to add our own custom columns in various areas such as customer base and inventory.
Capterra

GetApp

4.2/5

4.8/5

Pros

Field Service Lighting is by far a great product. It keeps all my files separate and organized.
GetApp

Pros

It's been virtually seamless, and the online chat helps as well as email responses have been quick, courteous and helpful always.
GetApp

Cons

Customizing the system is difficult without in depth training.
GetApp

Cons

First you don't have your invoices being sent through your own email they are all from @reachoutsuite which confuses my customers and they get sent to the spam folder.
GetApp

Software Advice

4.5/5

4.8/5

Pros

Salesforce helps my work day go by with ease! It keeps me organized and on task! Plus I love how it keeps all my co-workers and I stay on the same page, with each case!
Software Advice

Pros

It's been virtually seamless, and the online chat helps as well as email responses have been quick, courteous and helpful always! They even saved my bacon when I needed to input speedily but the system was lagging. The online help gave a speedy resolution!
Software Advice

Cons

Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint. Salesforce is typically really great!
Software Advice

Cons

As with any new program, having to input all of our information took time, but was totally worth it!
Software Advice

4.1/5

4.2/5

Pros

The intelligent scheduling capabilities of Salesforce Field Service stand out as one of its best features. It takes into account various factors such as technician skills, availability, location, and customer preferences to optimize scheduling and assign the most suitable resource to each job.
G2

Pros

This fantastic new software integrates video marketing, lead generation and email marketing. It effectively customises email and increases the open rate of cold emails.
G2

Cons