Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites.
Capterra
The tool covers most requirements for the service activity from Call handling to dispatching and service inventory management. It also interfaced with the Service contract module
Capterra
We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product.
Capterra
The tool needs specific resource for installation and configuration
Capterra
Field Service Lighting is by far a great product. It keeps all my files separate and organized.
GetApp
The tool covers most requirements for the service activity from Call handling to dispatching and service inventory management. It also interfaced with the Service contract module
GetApp
Customizing the system is difficult without in depth training.
GetApp
The tool needs specific resource for installation and configuration
GetApp
The intelligent scheduling capabilities of Salesforce Field Service stand out as one of its best features. It takes into account various factors such as technician skills, availability, location, and customer preferences to optimize scheduling and assign the most suitable resource to each job.
G2
The most helpful thing is that it has a lot of features and options that can be implemented into your business
G2
The configuration process in Salesforce Field Service can be quite complex and time-consuming.
G2
The user interface complications and crashes a lot too many features all working at once
G2
