Sales-Force vs MobiWork

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MobiWork vs Sales-Force

Sales-Force vs MobiWork Comparison

MobiWork vs Sales-Force Comparison

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4/5

Visit Website Sales-Force

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MobiWork

4.53/5

Visit Website MobiWork

About Software

Sales-Force

Salesforce field service software helps field services teams by providing a connected experience. in addition to elevating employee interactions and exceeding customer expectations, it connects the back office to the field. to make every moment special, engage clients on their preferred digital channel with real-time appointment updates, information about mobile workers, and virtual troubleshooting. with Salesforces’s field service lightning organizations may create work orders, access knowledge articl... Read more

MobiWork

MobiWork stands out as the premier software solution for companies that rely on field technicians for efficient and well-coordinated operations. With an array of features including logistical coordination, dispatch management, GPS tracking, payment processing, invoicing, and instant alerts via email and text messages, MobiWork offers a comprehensive solution for streamlining field service operations. No matter the size of your business, whether you have a handful of employees or a workforce numbering in t... Read more

Rating Comparisons

Overall

4/5

4.53/5

Features

4.3/5

3.9/5

Customer Support

4.1/5

4.9/5

Pricing Score

4/5

4.9/5

Mobile App

3.7/5

4.6/5

Ease of Use

4/5

4.8/5

Popularity

4/5

4.1/5

Pros and Cons

Capterra

4.5/5

4.9/5

Pros

Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites.
Capterra

Pros

Mobiwork has allowed us to process requests from quote through dispatch and completion to invoice without the need for more expensive platforms that cost many multiples compared to this program. Ability for a small staff to perform all needed functions for quoting, scheduling, dispatching, and invoicing in one package.
Capterra

Cons

We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product.
Capterra

Cons

This limitation might require manual data entry or additional workarounds to synchronise information with other software used in the organisation.
Capterra

GetApp

4.2/5

4.9/5

Pros

Field Service Lighting is by far a great product. It keeps all my files separate and organized.
GetApp

Pros

It has been easy to use and the functionality is good for our purposes. Service also has been very good and quick to respond.
GetApp

Cons

Customizing the system is difficult without in depth training.
GetApp

Cons

The app on my phone does not work as well as it does on my tablet.
GetApp

4.1/5

4.9/5

Pros

The intelligent scheduling capabilities of Salesforce Field Service stand out as one of its best features. It takes into account various factors such as technician skills, availability, location, and customer preferences to optimize scheduling and assign the most suitable resource to each job.
G2

Pros

We use mobiworks for inventory, work orders, and invoicing. All of our products, services, and customers are linked to our QBO account so we are able to create, dispatch, and invoice customers directly from the field. We were using paper invoicing before Mobiworks, and it has been a game changer. We are able to track inventory from vendors, to the warehouse, and finally to the service vehicles.
G2

Cons

The configuration process in Salesforce Field Service can be quite complex and time-consuming.
G2

Cons

We were a bit overwhelmed by the customization options within the program, but we are happy with the support team, and they're available to customise options and help with coding solutions as issues arise. The web help centre could use more articles and videos.
G2