Sales-Force vs Kickserv

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Kickserv vs Sales-Force

Sales-Force vs Kickserv Comparison

Kickserv vs Sales-Force Comparison

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4/5

Visit Website Sales-Force

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Kickserv

4/5

Visit Website Kickserv

About Software

Sales-Force

Salesforce is known for its specialized CRM and field service management platform, and it is suitable for all types of small and large businesses. Its Field Service Lightning module provides an integrated platform for technicians and managers. If we talk about other features, automation of scheduling, resource allocation and dispatch is considered to be a special feature of Salesforce. This software is also considered commendable for customer management and sales tracking.... Read more

Kickserv

Kickserve is a cloud-based field service software that is especially known for managing medium-sized businesses with great efficiency. This software is designed for HVAC and plumbing. This software has proved to be very helpful in securing and storing all the important data of the customers in an organized manner. Through this, the service provided to the customers, payment information can be tracked through easy steps. This software also provides the facility to send invoices and collect payments. Kickserve... Read more

Rating Comparisons

Overall

4/5

Features

4.3/5

Customer Support

4.1/5

4.4/5

Pricing Score

4/5

4.4/5

Mobile App

3.7/5

2.8/5

Ease of Use

4/5

4.4/5

Popularity

4/5

4.1/5

Pros and Cons

Capterra

4.5/5

4.4/5

Pros

Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites.
Capterra

Pros

QuickBooks integration is seamless. The ease of the program and the bonus low-cost is amazing.
Capterra

Cons

We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product.
Capterra

Cons

Does not work correctly most of the time, confusing to use with too many steps to set up service calls.
Capterra

GetApp

4.2/5

4.4/5

Pros

Field Service Lighting is by far a great product. It keeps all my files separate and organized.
GetApp

Pros

Easy to manage and very helpful everywhere (office, on a field)
GetApp

Cons

Customizing the system is difficult without in depth training.
GetApp

Cons

Some features are on PC but not on mobile.
GetApp

Software Advice

4.5/5

4.4/5

Pros

Salesforce helps my work day go by with ease! It keeps me organized and on task! Plus I love how it keeps all my co-workers and I stay on the same page, with each case!
Software Advice

Pros

The ability to store everything together.
Software Advice

Cons

Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint. Salesforce is typically really great!
Software Advice

Cons

It did not integrate with QuickBooks Online as we had hoped. It integrates with it, but not everything transfers.
Software Advice

Trust Radius

3.05/5

4.6/5

Pros

They apparently have an excellent sales team.
Trust Radius

Pros

Easy-to-use / Easy-to-learn cloud application
Trust Radius

Cons

Mobile users can only see one day at a time, making point-of-care scheduling cumbersome.
Trust Radius

Cons

More ability to customise templates (like adding additional artwork, pictures)
Trust Radius

4.1/5

4.4/5

Pros

The intelligent scheduling capabilities of Salesforce Field Service stand out as one of its best features. It takes into account various factors such as technician skills, availability, location, and customer preferences to optimize scheduling and assign the most suitable resource to each job.
G2

Pros

It is an easy to use service that gives good results at work as it can be used in the background and you can easily dispatch with this service.
G2

Cons

The configuration process in Salesforce Field Service can be quite complex and time-consuming.
G2

Cons

The app is very useful, but certain things can only reliably be done through the website (like marking a job done, scheduling future work and updating client details).
G2